Networking Services Specialist

1 month ago

Johannesburg, Gauteng, South Africa NTT DATA Full time

Job Overview

NTT DATA is seeking a highly skilled Networking Managed Services Engineer to join our team. As a key member of our engineering team, you will be responsible for providing managed services to clients by proactively identifying and resolving technical incidents and problems.

Key Responsibilities

  • Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
  • Perform necessary checks, apply monitoring tools, and respond to alerts
  • Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail
  • Assist in analyzing, assigning, and escalating support calls
  • Investigate third-line support calls assigned and identify the root cause of incidents and problems
  • Report and escalate issues to 3rd party vendors if necessary
  • Provide onsite technical support to clients and provide field engineering services to clients
  • Conduct a monthly random review of incidents and service requests, analyze, and recommend improvement in quality
  • Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
  • Proactively identify opportunities for work optimization, including opportunities for automation of work
  • May manage and implement projects within the technology domain, delivering effectively and promptly per client-agreed-upon requirements and timelines
  • May work on implementing and delivering Disaster Recovery functions and tests

Requirements

  • Ability to communicate and work across different cultures and social groups
  • Ability to plan activities and projects well in advance, taking into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when necessary
  • Ability to apply active listening techniques, such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
  • Additional skills proficiency, such as Pulse Secure SSL VPN/Virtual Juniper, Palo Alto, Fortinet Firewalls/Cisco Nexus switches, ASR and ISR routers/Cisco ACS, ISE/Meraki switches and access points/Enterprise network architecture/Common routing protocols: BGP, OSPF, EIGRP/Network address translation/Configuring, monitoring, and troubleshooting uplinks to ISPs for DIA, MPLS, and P2P circuits/Familiarity with common network management and monitoring tools, such as SecureCRT, Logic Monitor

Academic Qualifications and Certifications

  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
  • CCNP or equivalent certification
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)

Required Experience

  • Seasoned years of work experience
  • Seasoned experience required in Engineering function within a medium to large ICT organization
  • Seasoned experience of Managed Services
  • Excellent working knowledge of ITIL processes
  • Excellent experience working with vendors and/or 3rd parties

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

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