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Insurance Solutions Expert

2 weeks ago

Cape Town, Western Cape, South Africa Sigma Connected Group Full time

Company Overview:

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Sigma Connected Group is a leading provider of innovative customer service solutions, recognized for its commitment to excellence and employee satisfaction.

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A Day in the Life:

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You will work as part of a dynamic team, handling inbound calls from customers seeking assistance with insurance policies or online queries. Your primary goal will be to provide exceptional customer service, responding professionally and courteously to all incoming and outbound calls while adhering to campaign guidelines, scripts, and systems.

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Your Skills and Qualifications:

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  • Grade 12 highest qualification – passed">
  • 1 year's sales experience; insurance experience advantageous">
  • Clear credit and criminal record essential">
  • Effective written and verbal communication skills">
  • Accuracy and attention to detail crucial">
  • Ability to work well under pressure and meet required deadlines">
  • Track record of delivering results and exceeding targets">
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Benefits:

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  • Career development opportunities and internal promotions following probationary period">
  • Monthly, Quarterly, and Annual awards with fantastic prizes">
  • Employee Assistance Program (EAP) and Mental Health First Aiders for support">
  • Tree planting initiative in the Sigma Forest, reducing carbon footprint">
  • Medical Insurance covering doctor visits, optometrist appointments, dental assistance, funeral cover, and Group Life Cover">
  • Transportation Benefits, including shuttle services for employees">
  • Opportunity to join diverse and inclusive communities and collaborate with colleagues on our internal Social Media platform">
  • Mentorship and coaching throughout your career">
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A Career at Sigma:

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We believe in straightforward recruitment processes, avoiding unnecessary hurdles for candidates. If you're passionate about delivering exceptional customer service and thrive in a fast-paced environment, we encourage you to apply.