Insurance Solutions Expert

2 weeks ago


Cape Town, Western Cape, South Africa Callforce Full time

About Us

At Callforce, we're building the future of contact centre solutions, and our purpose is to create meaningful careers for professionals.

We're excited to announce a new opportunity for Commercial Insurance Consultants in Cape Town to join our well-established insurance sales company.

This role is ideal for candidates with long-term insurance experience who are passionate about delivering end-to-end services and support to brokers.

Key Responsibilities:

  1. Provide telephonic support to intermediaries, authorised representatives from brokerages, and Broker Services.
  2. Handle general Agri Asset insurance and policy-specific enquiries, and amendments.
  3. Ensure adherence to underwriting and regional criteria requirements.
  4. Manage expectations on turnaround times for submitted requests.

Minimum Requirements:

  1. Grade 12 (Matric) with at least 50% in Maths and an average score of 50% in all other subjects.
  2. A relevant insurance qualification at NQF 5 would be advantageous.
  3. 2 years' experience in short-term insurance commercial lines and/or Agri Asset would be beneficial.
  4. Experience in commercial and/or Agri Asset policy administration and underwriting is essential.

Knowledge & Skills:

  1. Excellent verbal and written communication skills.
  2. Exceptional interpersonal skills for collaborating with internal colleagues and external stakeholders/clients.
  3. Maintain quality, compliance, and accreditation standards.
  4. Conduct efficient administration.
  5. Optimise work processes.

Personal Attributes:

  1. Customer Service.
  2. Team Support.
  3. Situational Adaptability.
  4. Action Oriented.

Working Hours:

  1. 08h00 – 17h00 Monday to Friday.


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