Technical Support Specialist for Enterprise Systems
5 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Level-Up in Centurion, Gauteng, South Africa. This role will involve working closely with European clients to provide exceptional support and ensure seamless system functionality.
Duties and Responsibilities:- Working within our Control Tower department, you will handle customer inquiries and communication via phone, Teams, email, and online meetings.
- You will be responsible for master data setup and maintenance in our Enterprise Asset Management System TEAM, including testing before client go-live.
- Your tasks will include documentation of standard operation procedures (SOP) for new system functionality, as well as system demonstrations and user training with clients.
- You will monitor client transactions and process discipline daily, track system data interfaces, resolve and escalate errors, and correct incorrect transactions.
- Additionally, you will create reports with data analysis for clients, both regular and on-demand, and provide proactive data analysis to support client decision-making.
- Actioning and managing client tickets in our Ticketing system, updating ticket status and comments, is also part of your responsibilities.
- A relevant tertiary qualification is required.
- Excellent communication skills are essential, along with result and customer orientation.
- You must be able to work effectively in a team, especially when collaborating with other departments.
- Ability to work under pressure and multitask is necessary.
- Prior experience with ERP or WMS or tracking systems would be beneficial.
- You should possess good analytical skills for data interpretation and strong Excel skills, including Pivot Tables and reporting.
- Structured Query Language (SQL) skills are advantageous.
- Languages: English and German.
- 2-3 years of relevant work experience are required.
- You should be a fast learner, self-starter, and able to work flexible hours, including day shift changes for Europe's daylight saving hours in winter.
The salary for this position is approximately R250,000 - R300,000 per annum, depending on qualifications and experience. We offer a dynamic work environment, opportunities for growth and development, and a competitive benefits package.
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