Technical Support Specialist for Enterprise Systems

5 days ago


Centurion, Gauteng, South Africa Level-Up Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at Level-Up in Centurion, Gauteng, South Africa. This role will involve working closely with European clients to provide exceptional support and ensure seamless system functionality.

Duties and Responsibilities:
  • Working within our Control Tower department, you will handle customer inquiries and communication via phone, Teams, email, and online meetings.
  • You will be responsible for master data setup and maintenance in our Enterprise Asset Management System TEAM, including testing before client go-live.
  • Your tasks will include documentation of standard operation procedures (SOP) for new system functionality, as well as system demonstrations and user training with clients.
  • You will monitor client transactions and process discipline daily, track system data interfaces, resolve and escalate errors, and correct incorrect transactions.
  • Additionally, you will create reports with data analysis for clients, both regular and on-demand, and provide proactive data analysis to support client decision-making.
  • Actioning and managing client tickets in our Ticketing system, updating ticket status and comments, is also part of your responsibilities.
Requirements and Skills:
  • A relevant tertiary qualification is required.
  • Excellent communication skills are essential, along with result and customer orientation.
  • You must be able to work effectively in a team, especially when collaborating with other departments.
  • Ability to work under pressure and multitask is necessary.
  • Prior experience with ERP or WMS or tracking systems would be beneficial.
  • You should possess good analytical skills for data interpretation and strong Excel skills, including Pivot Tables and reporting.
  • Structured Query Language (SQL) skills are advantageous.
  • Languages: English and German.
  • 2-3 years of relevant work experience are required.
  • You should be a fast learner, self-starter, and able to work flexible hours, including day shift changes for Europe's daylight saving hours in winter.
About the Role

The salary for this position is approximately R250,000 - R300,000 per annum, depending on qualifications and experience. We offer a dynamic work environment, opportunities for growth and development, and a competitive benefits package.



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