Level 1 Support Engineer
1 month ago
We are seeking a skilled First Line Support Technician to join our team at People Dimension. This is an exciting opportunity for individuals who enjoy problem-solving and providing exceptional customer service.
The ideal candidate will have a strong background in networking and wireless technologies, with hands-on experience in MS Office Suite and ITIL-based call logging programs. A+ N+ certification or relevant field knowledge is highly advantageous.
The successful candidate will be responsible for:
- Logging support calls on Manage Engine Service Desk;
- Assisting customers with first-line support issues on VSAT, Fibre, LTE, and Wireless;
- Escalating calls to second-line support or vendors when necessary;
- Maintaining accurate data usage reports and fault-finding reports;
In addition to technical skills, we value candidates with excellent communication and organizational skills. The ability to work under strict deadlines and maintain a positive attitude in a fast-paced environment is essential.
This role offers a competitive salary of $**45,000 - $60,000 per annum**, commensurate with experience, plus benefits and opportunities for growth within the company. If you're a motivated and detail-oriented individual looking for a challenging role in a dynamic environment, please submit your application for consideration.
Suitable applicants will possess a matric certificate or higher qualification in a related field. Shortlisted candidates will be contacted within two weeks; if not heard from us by then, it means your application was unsuccessful, but you've been added to our database for future vacancies.
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