Luxury Travel Coordinator

4 weeks ago

Cape Town, Western Cape, South Africa VHRS Full time

The Company: Embark Beyond Travel

Role Name: Junior Concierge

Hours of work: 8 hours per day – hours must be flexible. Sometimes on EST sometimes in your time zone, depending on the agent

Role Summary:

A leading US luxury vacation company is seeking a bright, energetic, organized person with a passion for travel and service and an understanding of the luxury market. No experience is necessary; on-the-job training is provided, and growth opportunities are available in a dynamic, young culture that offers lucrative financial growth potential.

Key Responsibilities:

* Assist luxury travel advisors daily, maintaining instant contact with clients

* Transform confirmed itineraries into personalized experiences

* Learn clients' interests to fulfill their travel dreams, including restaurant reservations, spa appointments, tour guide organization, and special dietary needs

* Create beautiful, detailed color itineraries for client vacations

* Maintain excellent personal skills and communication with clients

* Access email after work hours for client emergencies and potentially work from home as needed

* Adapt to a fast-paced and intense work environment while providing exceptional service

Requirements:

* Excellent personal skills and a strong orientation to luxury and service

* Proficiency in Word and strong organizational abilities

* Critical thinking and resourcefulness

* Ability to work under pressure and manage multiple tasks effectively

* Dependable and efficient with a team player attitude

* Strong writing skills for creating detailed itineraries

Key Qualities:

1. Solution-oriented / Problem solver

2. Critical thinker

3. Positive personality that fits into our culture

4. Service-oriented

5. Resourceful

6. Passionate about travel

7. Anticipates needs

8. Articulate

9. Creative

10. Meticulous / Detail-oriented

11. Organized

12. Good writing skills

13. Understanding of luxury travelers and wealthy clients

14. Goes above and beyond

15. Ambitious

16. Ability to focus on others' needs

17. Good multi-tasker that prioritizes well

18. Expedient

19. Works well under pressure

20. Dependable

21. Team player

22. Handles difficult and demanding clients effectively

23. Efficient

24. Diligent

25. Adheres to policies, and office etiquette, and respects office hours

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