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Insurance Specialist

2 months ago

Durban, KwaZulu-Natal, South Africa CallForce Full time

We are seeking a talented Insurance Specialist to join our team at CallForce. This role is focused on providing an end-to-end service and support to brokers, ensuring they receive the best possible experience.

Key Responsibilities:

  • Providing telephonic and email support to intermediaries, authorised representatives, and broker services;
  • Dealing with general insurance and policy specific enquiries;
  • Issuing new policies, maintaining existing ones, renewals, and agri aspects of policies;
  • Resolving insurance queries within the required timeframe and compliance requirements;
  • Following up with clients when policies are cancelled to understand reasons and attempt to retain the policy;
  • Adjusting premiums based on new asset values;
  • Managing client expectations on turnaround times for submitted requests;
  • Adhering to underwriting criteria and regional requirements;
  • Profiling clients with suitable products and underwriting criteria;
  • Advising brokers on correct cover and products to meet client needs;
  • Implementing solutions for improvement;
  • Standing in for Consultants during busy periods or absence;