Automotive Operations Manager
3 weeks ago
Bosch Car Service Umhlanga is seeking an experienced and driven Branch Manager to lead both the Operations and Service Departments of our service center.
Key Responsibilities:- Operational and Service Leadership: Oversee all day-to-day operations, ensuring smooth coordination between the Operations and Service departments.
- Manage the service department, ensuring all vehicle repairs, diagnostics, and maintenance meet Bosch Car Service standards.
- Lead both the operations and service teams, driving productivity and ensuring high-quality service delivery.
- Ensure proper scheduling of services, job card management, and timely communication with customers.
- Lead, motivate, and manage a multidisciplinary team including technicians, service advisors, and support staff.
- Ensure effective communication and collaboration between departments.
- Conduct regular staff training and development to maintain high-performance levels.
- Manage staff scheduling, performance evaluations, and HR-related functions.
- Maintain excellent customer service, ensuring complaints and feedback are addressed promptly and professionally.
- Foster strong relationships with customers, fleet managers, and suppliers.
- Promote customer retention initiatives and deliver outstanding customer experiences.
- Manage the branch's budget and implement cost control measures.
- Set and achieve sales targets for both service offerings and parts.
- Monitor inventory for parts and equipment in the service department, ensuring cost-efficiency and availability.
- Ensure compliance with industry regulations, health and safety standards, and Bosch Car Service protocols.
- Maintain a safe and compliant work environment across the service center and workshop.
Be part of the world-renowned Bosch Car Service network, known for excellence in automotive service.
Work in a dynamic and innovative environment that encourages growth and leadership.
Competitive salary package with performance-based incentives.
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Automotive Operations Director
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Automotive Warranty Operations Coordinator
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Automotive Industry Branch Manager
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Deputy Branch Manager
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Automotive IT Administrator
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Automotive Quality Management Specialist
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Project Manager
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