Automotive Operations Manager

3 weeks ago


Durban, KwaZulu-Natal, South Africa Bosch Umhlanga Full time
Job Overview:

Bosch Car Service Umhlanga is seeking an experienced and driven Branch Manager to lead both the Operations and Service Departments of our service center.

Key Responsibilities:
  • Operational and Service Leadership: Oversee all day-to-day operations, ensuring smooth coordination between the Operations and Service departments.
  • Manage the service department, ensuring all vehicle repairs, diagnostics, and maintenance meet Bosch Car Service standards.
  • Lead both the operations and service teams, driving productivity and ensuring high-quality service delivery.
  • Ensure proper scheduling of services, job card management, and timely communication with customers.
Team Management:
  • Lead, motivate, and manage a multidisciplinary team including technicians, service advisors, and support staff.
  • Ensure effective communication and collaboration between departments.
  • Conduct regular staff training and development to maintain high-performance levels.
  • Manage staff scheduling, performance evaluations, and HR-related functions.
Customer Relations:
  • Maintain excellent customer service, ensuring complaints and feedback are addressed promptly and professionally.
  • Foster strong relationships with customers, fleet managers, and suppliers.
  • Promote customer retention initiatives and deliver outstanding customer experiences.
Financial Performance:
  • Manage the branch's budget and implement cost control measures.
  • Set and achieve sales targets for both service offerings and parts.
  • Monitor inventory for parts and equipment in the service department, ensuring cost-efficiency and availability.
Compliance and Safety:
  • Ensure compliance with industry regulations, health and safety standards, and Bosch Car Service protocols.
  • Maintain a safe and compliant work environment across the service center and workshop.
Why Work with Us:

Be part of the world-renowned Bosch Car Service network, known for excellence in automotive service.

Work in a dynamic and innovative environment that encourages growth and leadership.

Competitive salary package with performance-based incentives.



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