IT Service Delivery Manager

1 week ago

Cape Town, Western Cape, South Africa abc Full time
Job Title: IT Service Delivery Manager

At abc, we are seeking an experienced IT Service Delivery Manager to join our team. The successful candidate will be responsible for driving incident and situation management for all Sev1 and Sev2 incidents, ensuring business availability, and collaborating with the Global geographies team.

Key Responsibilities:
  • IT Operations:
    • Drive incident and situation management for all Sev1 and Sev2 incidents
    • Follow established operating policies to mitigate risk and ensure business availability
  • IT Governance:
    • Measure IT governance and effectiveness on a weekly, monthly, and quarterly basis
    • Ensure compliance assurance, support audit activities, and identify and manage risk
  • IT Transition Management:
    • Manage IT client transitions
    • Manage client accounts and portfolios
    • Manage programs and stakeholders
  • Information Security:
    • Ensure compliance to client contractual obligations on InfoSec and Regulatory controls/certifications
    • Manage audit and risk management
Requirements:
  • Technical Skills:
    • Good understanding of Networking, Systems, Voice, and business applications
    • Industry-recognized certification like ITIL/ITSM is an advantage
  • Process Specific Skills:
    • Ability to interface and communicate at all levels within EXL and Client organizations
    • Understanding of Enterprise Business Processes, IT Process, Service Delivery is vital
  • Soft Skills:
    • Good presentation and interpersonal skills
    • Excellent problem-solving skills in a cross-functional environment
Reports to:

Vice President of IT

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