Insurance Claims Service Specialist

7 days ago


Port Elizabeth, Eastern Cape, South Africa Top Vitae Full time
Job Description

This role will focus on managing the administration of short-term claims and providing exceptional service to clients. The successful candidate will work closely with clients, insurers, and internal teams to ensure timely resolution of claims.

Main Responsibilities:

  • Claim Processing: Registration of claims, follow-up with clients, and ensuring all necessary documentation is collected and updated in the company's records.
  • Client Communication: Regular updates to clients on claim progress, addressing their inquiries, and maintaining effective relationships.
  • Claims Team Management: Taking ownership of outstanding claims, prioritizing tasks, and meeting deadlines to ensure client satisfaction.

Requirements

  • Bachelor's degree or equivalent qualification
  • Excellent Afrikaans language skills (highly desirable)
  • At least 2 years' experience in short-term insurance claims handling (essential)
  • Knowledge of short-term insurance principles and practices advantageous
  • CPD hours achieved in current cycle beneficial for career advancement
  • Tertiary qualification in short-term insurance advantageous
  • Strong computer skills, particularly Microsoft Office applications and Internet
  • Familiarity with clerical and administrative procedures and systems
  • Basic office/administrative management knowledge
  • Client-centric approach and excellent communication skills

Key Skills

  • Problem-solving and analytical thinking
  • Effective planning and time management
  • Data analysis and interpretation
  • Attention to detail and accuracy

Please note that if you have not received a response within two weeks of applying, consider your application unsuccessful.



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