Engineering Customer Success Specialist

2 weeks ago


Durban, KwaZulu-Natal, South Africa MoonsGate Capital Ltd TA Engineuity Global Full time
Customer Success Specialist - Geotechnical Solutions

We are seeking a dynamic professional to join our team at MoonsGate Capital Ltd T/A Engineuity Global, a leading provider of geotechnical data collection, reporting, and management software. This role offers the opportunity to work remotely with a focus on servicing clients in the UK time zone.

About the Role

The successful candidate will join a growing team that values innovation, client satisfaction, and excellence in geotechnical solutions. Key responsibilities include:

  • Providing exceptional customer support to ensure client satisfaction and success
  • Guiding clients through onboarding, product training, and troubleshooting
  • Developing and maintaining strong client relationships, ensuring their needs are met efficiently
  • Collaborating with internal teams to resolve client issues and improve the overall customer experience
  • Monitoring client usage and providing insights to help clients maximize their value from the software

Occasional travel to the UK for client meetings and team collaboration is required (approximately once a year).

Requirements

A background in geo-engineering, being a geo-physicist, or environmental engineering is preferred. Excellent communication skills, both written and verbal, are essential. Strong problem-solving abilities and a customer-first mindset are also required. Previous experience in customer support or client-facing roles is advantageous but not required.

If you meet the requirements for this position, we encourage you to apply. Please copy and paste the following URL and fill out the application form:



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