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Senior Operations Manager

1 week ago

Cape Town, Western Cape, South Africa Travelstart Full time

Our Group Customer Operations team is seeking a highly experienced Senior Operations Manager to join our OneTeam. The ideal candidate will have prior leadership experience in the Travel Industry, with a proven track record of driving team performance and delivering exceptional customer service.

The role involves providing essential support to the Team Lead and agents within the Operations Team, ensuring smooth day-to-day operations and contributing to increased team productivity and customer satisfaction.

  • Key Performance Areas include Team and Customer Support, Smooth Operation, Quality, and Ad-Hoc tasks.

The successful candidate will possess excellent verbal and written communication skills, fluency in English, and solid Amadeus or similar GDS skills.

We are looking for a self-motivated individual who can work effectively in a dynamic environment, prioritize tasks, and manage multiple projects simultaneously.