Information Coordinator Specialist

1 month ago

Port Elizabeth, Eastern Cape, South Africa EnableSA (Pty) Ltd Full time
Job Description:

We are seeking an experienced Information Coordinator to join our team at EnableSA (Pty) Ltd in Port Elizabeth. The successful candidate will play a vital role in managing and maintaining our database, ensuring its accuracy and reliability.

In this dynamic position, you will collaborate with various departments to keep databases up-to-date, prepare detailed reports, and facilitate customer communication channels. Your key responsibility will be to provide precise, actionable data that supports decision-making across operations, production, and customer service teams.

Key Responsibilities:
  • Draft, prepare, and coordinate weekly customer newsletters and field reports, focusing on pest data (e.g., FCM, fruit flies).
  • Manage customer information within the ERP system, ensuring the database is up-to-date with customer contacts, farm managers, administrative staff, and account details.
  • Oversee data management for customer information, including annual verification and updates on farm, orchard, block, cultivar, and planting year details.
  • Set up pest monitoring traps on systems with correct coordinates and pest data, enabling field staff to efficiently scout in the field.
  • Support mid-season customer feedback surveys, compile feedback, and report findings to management.
  • Serve as the liaison with software providers to communicate system updates, resolve bugs, and ensure continuous improvements.
  • Collaborate with the finance team on invoice adjustments and changes to annual contracts.
  • Support quality control (QC) reporting for production and program management, verifying data accuracy regularly.
  • Guide office administrators to ensure efficient data entry and accurate record-keeping.
  • Assist customers in obtaining the necessary data for Global G.A.P. and Department of Agriculture audits.
  • Update metrics files and provide regular internal reports for the management team on project progress and completion.
  • Develop and conduct training sessions for staff on internal systems and customer portals, creating SOPs and user guides as needed.
  • Assist the technical team with data analysis, desktop analysis, and reporting to recommend solutions and products for pest management. This may include visits to customers.
  • Generate weekly and ad hoc reports for key customers, facility operations, and internal stakeholders.
  • Provide monthly summaries on the information department's projects, including status updates and completed tasks.
  • Act as a key account manager for software systems, ensuring streamlined support and communication.

The ideal candidate will have 1-3 years of experience in a similar role, fluent in English and Afrikaans, and a diploma or certificate in information-, systems-, project- or logistics management.

Requirements:
  • Experience in audit, process flow, or systems development would be beneficial.
  • Geographical Information System experience would be beneficial.
  • Computer literacy to a high level (Excel, Word, Outlook, Database Management).
  • Valid SA driver's license required.
Estimated Salary:

R450,000 - R550,000 per annum.

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