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Documentation Specialist

2 weeks ago

Johannesburg, Gauteng, South Africa South African Bankers Services Company Pty Ltd Full time

Job Description:

As a Documentation Specialist at South African Bankers Services Company Pty Ltd, you will be responsible for creating and editing technical documentation that supports our products and services. Your primary goal will be to develop user-friendly content that effectively communicates complex information to our target audience.

About the Role:

  • We seek a highly organized individual with excellent writing and communication skills to manage the development of technical documentation.
  • The ideal candidate will have a strong understanding of technical concepts and be able to convey complex information in a clear and concise manner.
  • You will work closely with subject matter experts to gather information and ensure that our documentation is accurate and up-to-date.
  • A key responsibility will be to manage version control and publish documents according to our standards.
  • As a Documentation Specialist, you will also collaborate with other teams to develop workflow solutions and generate innovative ideas for content creation.

Key Responsibilities:

  1. Content Development: Develop high-quality technical content, including user guides, service manuals, web training content, and functional & technical documentation.
  2. Collaboration: Work with subject matter experts to gather information and ensure accuracy and relevance.
  3. Document Management: Manage document versions, review, revise, or modify documents as needed, and publish them according to company standards.
  4. Innovation: Generate ideas for content and workflow solutions, identifying opportunities to improve existing processes and create new ones.
  5. Quality Assurance: Assess content for clarity, accuracy, consistency, and conciseness, ensuring it meets our quality standards.

Qualifications / Knowledge:

  • Bachelor's degree in English, communications, journalism, or a related field.
  • Familiarity with Microsoft Office Suite is necessary, with a preference for experience with specialized tools for technical writing.