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Digital Documentation Specialist

1 week ago

Johannesburg, Gauteng, South Africa Promapp Full time

About Promapp:

We're a leading provider of process intelligence and automation solutions that enable organizations to transform the way they work.

We're passionate about innovation and problem-solving, fueled by curiosity and a commitment to thinking big.

We're seeking a highly skilled Technical Content Manager to join our team. As a key member of our content group, you'll be responsible for developing and maintaining high-quality technical content that increases users' ability to understand our products and services.

This role includes direct contributions to content development, maintaining global standards, and adhering to the Kanban process for efficient project tracking and completion. You'll work closely with cross-functional stakeholders to support project goals, provide guidance to writers, and ensure all deliverables meet company standards and deadlines.

This is a hands-on role that requires strong collaboration with other regional teams, globally distributed product teams, as well as a combination of strategy/tactical execution and the ability to communicate up and down the organization.

You'll also work with different departments and teams within and outside of Promapp R&D including: Customer Success, Support, Community, and various outside vendors.

Your contribution will be:

  • Develop, implement, and maintain technical content that increases users' ability to understand our products and services.
  • Provide forums for and encourage product consumer feedback on technical content.
  • Assist in the creation and maintenance of internal technical content for R&D teams, including technical diagrams, incident run books, technical knowledge base content.
  • Hands on technical writing, editorial assistance, and guidance.
  • Manage localization processes.
  • Manage and maintain the global Kanban process and global standards within the regional group.
  • Working with stakeholders and the global Technical Content team providing input to style guides and guidelines for documentation.
  • Enable data-driven responses to evaluate and build upon our existing and new content.

Leadership and management of our Technical Content team:

  • Build on technical and soft skills capabilities across the team.
  • Ensure alignment with global Technical Content team.
  • Examine and determine how to grow technical content externally and internally.
  • Set group and individual goals.
  • Contribute to global Technical Content strategy, OKRs, and direction.
  • Conduct performance and salary reviews.

Department management:

  • Budget and P&L responsibility for technical content.
  • Proactively manage relationships with external providers, including management of contractor and vendor agreements.
  • Promote the function of the technical content team within the company and the resources the technical content team provides.

To be successful, we think you need:

  • Bachelor's degree in English, Communications, Technical Writing, Computer Science, or a related field.
  • Advanced degrees or certifications in Technical Communication, Information Design, or Project Management may be preferred or advantageous.
  • 2-3 years in a management or team lead role, overseeing writers or content creators, preferably in a technical or software-related environment.
  • 7+ years in technical writing, content development, or a related field, with a strong portfolio of technical content, preferably for software products.
  • Familiarity with MadCap Flare (or other technical writing authoring tools), Azure DevOps, and collaborative tools (e.g., Slack, Teams, GitHub).
  • Familiarity with localization of technical content may be preferred or advantageous.
  • Familiarity or experience with innovation in technical writing processes, e.g., use of AI, may be preferred or advantageous.

What's in it for you?

We offer a range of exciting benefits to support your career growth and well-being. These include:

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • The opportunity to work with a talented and diverse team of professionals.
  • A dynamic and supportive work environment that encourages creativity and innovation.
  • The chance to make a meaningful impact on the success of our business.
  • Ongoing training and development opportunities to help you achieve your career goals.
  • A flexible work arrangement that allows you to balance your work and personal life.