Business Development Associate
3 days ago
Welcome to KMCK Talent Sourcing, where we are seeking a highly skilled Business Development Associate - Account Manager to join our team.
**Job Summary:**
We are looking for a talented professional with exceptional account management skills to manage relationships with allocated customers and promote excellent customer experiences through effective implementation of products/services, resolution of queries and continuous communication.
**Key Responsibilities:**
* Manage the relationship with allocated customers ensuring retention and growth.
* Promote excellent customer experiences through effective implementation of products/services, resolution of queries and continuous communication.
* Ensure regular customer face-to-face visits and adhere to monthly/quarterly customer visitation/contact plans.
* Set up and attend meetings with customers, keep minutes of meetings and action outstanding matters.
* Serve as the lead point of contact for all customer account matters.
* Build and maintain strong, long-lasting client relationships.
* Negotiate contracts and close agreements.
* Develop trusted advisor relationships with key accounts, customer stakeholders and executives.
* Identify potential growth opportunities within allocated customers and grow revenue within base.
* Manage and upgrade contracts and ensure in place.
* Ensure that customers are kept informed of all new services and/or changes to current services.
* Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
* Prepare reports on account status.
* Assist with challenging clients' requests or issue escalation as needed.
* Ensure that all required services are being billed monthly, check customer invoices and statements.
* Manage the Service Levels between the customer and the company.
**What We Offer:**
Depending on experience and qualifications, tools of the trade and commission. A competitive salary of R250 000 per annum is on offer, along with a comprehensive benefits package.
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