Business Development Associate

3 days ago


Polokwane, Limpopo, South Africa KMCK Talent Sourcing Full time

Welcome to KMCK Talent Sourcing, where we are seeking a highly skilled Business Development Associate - Account Manager to join our team.

**Job Summary:**

We are looking for a talented professional with exceptional account management skills to manage relationships with allocated customers and promote excellent customer experiences through effective implementation of products/services, resolution of queries and continuous communication.

**Key Responsibilities:**

* Manage the relationship with allocated customers ensuring retention and growth.

* Promote excellent customer experiences through effective implementation of products/services, resolution of queries and continuous communication.

* Ensure regular customer face-to-face visits and adhere to monthly/quarterly customer visitation/contact plans.

* Set up and attend meetings with customers, keep minutes of meetings and action outstanding matters.

* Serve as the lead point of contact for all customer account matters.

* Build and maintain strong, long-lasting client relationships.

* Negotiate contracts and close agreements.

* Develop trusted advisor relationships with key accounts, customer stakeholders and executives.

* Identify potential growth opportunities within allocated customers and grow revenue within base.

* Manage and upgrade contracts and ensure in place.

* Ensure that customers are kept informed of all new services and/or changes to current services.

* Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

* Prepare reports on account status.

* Assist with challenging clients' requests or issue escalation as needed.

* Ensure that all required services are being billed monthly, check customer invoices and statements.

* Manage the Service Levels between the customer and the company.

**What We Offer:**

Depending on experience and qualifications, tools of the trade and commission. A competitive salary of R250 000 per annum is on offer, along with a comprehensive benefits package.



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