Care Coordinator for Adolescent Girls and Young Women

3 days ago


Pretoria, Gauteng, South Africa AJ Personnel Full time
Job Overview

We are seeking a highly skilled Care Coordinator to join our team. This role will involve working directly with adolescent girls and young women, providing them with youth-friendly support to ensure linkage to care and individualized follow-up throughout their period of care.

Main Responsibilities
  • Create awareness about sexual and reproductive health (SRH) and HIV prevention services through health talks at fixed facilities, mobile clinics, and community service points.
  • Assist clients in navigating the health system pathway, perform individual follow-ups via telephone or digital channels, and support demand creation and social mobilization activities as required.
  • Drive the mobile clinic van and facilitate follow-up events for Project PrEP clients.
Key Performance Areas
  • Welcome AGYW clients to healthcare facilities and/or community hotspots, build rapport, and ensure a quality non-judgmental experience.
  • Link AGYW clients to SRH and HIV prevention services, especially PrEP, and provide information to ensure they understand the project's service offering.
  • Ensure clients are aware of decentralized service points in the surrounding community and understand how to navigate the system.
  • Assess client needs and navigate them to relevant services and support, ensuring they understand the services, duration, and frequency.
  • Maintain queues at facilities and/or community hotspots, mobilize clients efficiently, and ensure comfort while minimizing waiting times.
  • Provide individualized and group support to retain AGYW in SRH and HIV prevention services, be the first point of contact after receiving Project PrEP services, and add clients to a navigation register.
Requirements
  • Grade 12 or equivalent qualification.
  • Code 10 with PDP (Driver's License).
Desirable Qualifications
  • Good communication skills and ability to speak more than one African language.
  • Experience with customer care, health talks, tracking, and tracing in a health facility and/or community.
Estimated Salary

R180,000 - R220,000 per annum, depending on qualifications and experience.

How to Apply

Please submit your updated CV if you meet the minimum job requirements and experience. Note that applicants who do not adhere to the above requirements will not be considered for the respective position.



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