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Collections Specialist

2 months ago

Durban, KwaZulu-Natal, South Africa Mr Price Full time

As a Collections Agent at Mr Price, you will be responsible for contacting customers who have outstanding balances on their accounts. Your goal will be to negotiate payment arrangements and collect on overdue instalments for all our lending products, minimizing bad debt write-offs.

Key Responsibilities:

  • Negotiate payment plans with customers in accordance with established standards
  • Update customer information accurately and efficiently
  • Build rapport with customers and provide excellent customer service to rehabilitate relationships
  • Ensure all work meets quality standards and aligns with Service Level Agreements

What's in it for you:

  • Competitive incentives for meeting targets
  • Opportunities for learning and development, as well as career growth within the Mr Price Group
  • Discounts on merchandise at all Mr Price Group stores
  • Eligibility for the Mr Price Group share scheme after 1 year of permanent service
  • Grade 12 qualification
  • 6-12 months experience in debt collection, preferably in a call centre environment
  • Understanding of the account life cycle, collection process, and relevant systems
  • Proficiency in MS Office
  • Excellent telephone etiquette, customer service skills, attention to detail, and teamwork abilities