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Debt Recovery Specialist

1 month ago

Durban, KwaZulu-Natal, South Africa Nimble Credit Solutions Full time
{"Job Title": "Debt Recovery Specialist", "Job Description": "Job Purpose:

To maximize debt recovery and profitability by negotiating with arrears account customers.

Key Responsibilities:
  • Collections and Productivity Management: Meet set collections targets and have a full understanding of relevant products.
  • Quality and Compliance Management: Apply laws, policies, and procedures during the collections process and ensure effective communication for payment negotiations.
Requirements:
  • At least 6 months of working experience within an outbound debt collections, sales, or customer service environment.
  • A positive credit record and clear criminal record.
  • Strong verbal and written communication skills.
  • Computer literacy.
Skills Needed:
  • Target-driven, with integrity, reliability, and the ability to work under pressure.
  • Time management and team collaboration skills.
Remuneration and Benefits:
  • Basic salary plus uncapped commission earning ability.
  • The following benefits are available to you at the full cost to the Employer:
  1. Funeral Cover
  2. Life Cover
  3. Disability Cover
  4. Medical Cover (after successful completion of probation period)
  5. Paid Birthday, Study, and Maternity Leave
  6. WIFI Access
Working Hours:

You will be required to work a maximum of 45 hours per week.

Monday to Friday: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.

Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.

Application Process:

Shortlisted applicants will be contacted via phone or email for an interview, which could be held either telephonically or in-person.

If not shortlisted, applicants will be informed via email.

Training Requirements:
  • Training lasts 13 days (Monday to Friday, 07:30 - 16:30).
  • Full attendance for all 13 days is mandatory.
  • Trainees must pass all online or manual assessments. If any are failed, two additional attempts will be given.
  • Failure to meet the pass rate after three attempts may lead to termination of employment.
Employment Equity:

This appointment will be made in line with the Nimble Group Employment Equity Plan.

"}