Debt Recovery Specialist

1 week ago


Durban, KwaZulu-Natal, South Africa Mr Price Full time

The Debt Recovery Specialist at Mr Price plays a crucial role in minimizing bad debt write-offs by contacting arrear account customers to collect on their overdue instalments for all our lending products.

Negotiate payment arrangements in accordance with set standards and ensure all quality of work is in line with Service Level Agreements.Accurately update customers' information and establish a rapport with customers through excellent customer service standards.Ensure that all negotiations are conducted in a professional and respectful manner, and that all customers are treated fairly and consistently.

What's in it for you...

Uncapped incentive when your targets are achieved, and learning and development opportunities within the Mr Price Group.All associates are entitled to up to a discount on merchandise at all Mr Price Group stores, and the opportunity to become a part-owner in the success of the company through the Mr Price Group share scheme.Grade 12 and 6-12 months experience in Debt Collection (preferably within a Call Centre environment) are required for this role.An understanding of the life cycle of an account, the collection process, and the systems that drive these processes is essential.Good telephone etiquette, customer service orientated, pay high attention to detail, and are a team player are the key skills required for this position.

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