Debt Recovery Specialist
4 weeks ago
As a Debt Recovery Specialist at Mr Price, you will be responsible for contacting arrear account customers to collect on their overdue instalments for all our lending products, minimizing bad debt write-offs.
- Negotiate payment arrangements in accordance with set standards
- Accurately update customers' information
- Establish a rapport with customers and rehabilitate them through excellent customer service standards
- Ensure all quality of work is in line with Service Level Agreements
What's in it for you...
- Achieve your targets and enjoy uncapped incentives
- We offer extensive learning and development opportunities to help you advance your career
- Enjoy discounts on merchandise at all Mr Price Group stores
- After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company
- Vibrant work environment - join a dynamic and energetic team
- Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits
- Recognition and rewards: get recognized and rewarded for your achievements
- Minimum Grade 12 qualification
- 6-12 months in Debt Collection, ideally within a Call Centre environment
- Familiarity with the life cycle of an account, the collection process, and the systems that support these processes
- Proficiency in MS Office
- Excellent telephone etiquette, strong customer service orientation, meticulous attention to detail, and a collaborative team player
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