Debt Recovery Specialist

4 weeks ago


Johannesburg, Gauteng, South Africa Shapiro Shaik Defries and Assoiates Full time
Job Role:

As a Debt Recovery Specialist at Shapiro Shaik Defries and Associates, you will be responsible for contacting debtors and negotiating payment on delinquent accounts while creating a sense of urgency on the payment thereof.

Key Responsibilities:
  • Ensure high-level collections at all times within the set parameters of the Debt Collection Act (DCA), National Credit Act (NCA), and the Company policies and procedures.
  • Analyse accounts and devise a collections strategy to resolve each case by collecting money due.
  • Work with targets and deadlines to achieve optimal results.
Requirements:
  • Minimum Matric qualification with Maths Literacy is mandatory.
  • Relevant tertiary qualification is an advantage.
  • Minimum 1 year as a Debt Collection Agent in an Outbound Call Centre.
  • Good knowledge on the DCA and NCA.
Competencies and Skills:
  • Computer Literate
  • Excellent verbal and written communication skills with great listening skills.
  • Outstanding telephone etiquette and interpersonal skills.
  • Good typing and accuracy skills.
  • Mathematical ability.
  • Strong negotiations skills with the ability to handle objections and be assertive when required.
  • Good general administration, planning, and organizing, and time management skills.
  • Tenacious, with ability to work autonomously and take accountability.
  • Target driven and self-motivated.
  • Team player.


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