Talent Success Strategist

4 days ago


Johannesburg, Gauteng, South Africa Peopletree Group Full time

About Peopletree Group

We help organizations unlock growth through talent management as a service. Our solutions integrate technology, data, and expertise to enable HR teams scale their processes and drive business outcomes.

As an Talent Success Strategist, you will play a key role in supporting and expanding client relationships within our growing business. You will be responsible for ensuring customers maximise the value of our talent & performance solutions, helping them successfully implement talent strategies through knowledge sharing, and troubleshooting any challenges they face.

You will primarily support English-speaking markets within the EMEA timezone, with a specific focus on clients in South Africa. This role is hybrid, requiring some in-person engagement in Johannesburg alongside remote work.

  • Serve as the primary point of contact for key customers, ensuring they effectively use our solutions.
  • Proactively engage, train, and support clients to drive adoption and retention.
  • Build strong relationships with customer HR teams, helping them drive talent management with our solutions.
  • Act as a bridge between customers and internal teams, ensuring efficient issue resolution.
Main Responsibilities

Operational Efficiency:

  • Oversee and streamline onboarding processes, ensuring a smooth transition for customers.
  • Maintain accurate customer records and interactions within our CRM and tracking systems.
  • Use Jira to track and manage projects, troubleshoot issues, and support customer workflows.
Innovation and Learning

Drive Innovation:

  • Stay updated on customer success best practices and trends in talent management.
  • Provide insights and recommendations to internal teams, influencing product and service development.
  • Contribute to internal knowledge-sharing to improve processes and customer experiences.
Market Visibility & Account Growth

Grow Accounts:

  • Identify opportunities to expand customer engagement and increase solution adoption.
  • Support renewals and upsells, ensuring customers continue to derive long-term value.
  • Develop and execute account growth strategies, positioning Peopletree Group as a trusted talent partner.
  • Represent Peopletree Group in customer meetings and training sessions.

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