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Head of Credit Management

1 week ago

Pretoria, Gauteng, South Africa Armstrong Appointments Full time

We are seeking a highly experienced professional to lead our credit management team as a Head of Credit Management. In this role, you will be responsible for ensuring the continuous operational performance of our credit management department, committed to operational excellence and promoting best use of systems/technology.

Main job functions include:

  • To ensure company delinquency targets are achieved and bad debt minimized.
  • To implement strategies that minimize arrears and maximize collections on accounts where balances are at risk or in arrears.
  • To promote an environment committed to the development of its people.
  • To manage the day-to-day operations of the collections call centre (early stage outbound and inbound), ensuring processes and procedures are followed.

Key requirements include:

  • A minimum of 5-7 years knowledge and experience as an operational Collections Manager.
  • An in-depth knowledge of collection techniques.
  • Extensive experience of managing the activities of collection operations, ensuring appropriate planning and prioritization of activities with sufficient resources to achieve the Company objectives.
  • Proven ability in handling objections from staff and customers and also be an excellent problem solver.