Service Design Authority

2 months ago

South Beach, KwaZulu-Natal, South Africa Dimension Data Full time
Job Title: Service Design Authority

We are seeking a seasoned Service Design Authority to join our team at Dimension Data. As a key member of our service design team, you will be responsible for designing and implementing new delivery models in a significant globally federated delivery organisation.

Key Responsibilities:
  • Design and implement new delivery models in a significant globally federated delivery organisation
  • Develop and execute a Managed Service design approach that results in a consolidated statement of requirements, documented and financially based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (people, process, platform, technology)
  • Map the client's needs against proposed set of services and architectures and lead the end-to-end solution development (Services, Tech, SIAM, SLA, ITSM costs)
  • Develop a schedule describing how NTT will drive innovation within the client environment throughout the life of, or at certain points, or with Agile DevOps approach in the contract; conducted in strong collaboration with the Platform Architect, covering any development of the platform
  • Take the service schedules & SLAs developed through the value proposition development phase, develop them to contract quality and deliver them for inclusion in the schedules of the master services agreement
  • Drive validation processes by obtaining sign-off from technical, service and financial profiles
  • Understand and influence client operating models
Requirements:
  • Tertiary level – bachelor's with 5 years' experience; or post-graduate degree with at least 3 years' experience in a consulting capacity
  • Certification and working knowledge of ITIL, Service Management and Integration
  • Scaled Agile certification
  • At least 5 years' experience in a consulting and IT role within a large scale (preferably multi-national) technology services environment
  • A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways
  • Proven experience in integrating the solution for the project with the business domain
  • Thorough experience in relevant services and products and understanding of industry best practices
  • Proven sales and client engagement experience
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Service Design Authority looking for a new challenge, please submit your application.

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