Clinical Service Consultant for Vitality Healthcare

6 days ago


Durban, KwaZulu-Natal, South Africa Discovery Limited Full time
Job Summary

We are seeking a highly skilled Clinical Service Consultant to join our team at Discovery Limited. In this role, you will be responsible for delivering exceptional service to our clients and stakeholders, primarily through telephone interactions.

Key Responsibilities:

  • Provide world-class service to clients and stakeholders by resolving their queries efficiently and effectively.
  • Manage the risk of in-hospital admissions by utilizing your clinical knowledge and understanding of our benefits.

Key Outputs:

  • Confirming client benefits according to established protocols and funding rules.
  • Accurately obtaining and capturing information to confirm correct funding.
  • Servicing clients and stakeholders in a customer-centric manner to ensure that we meet our service principles.
  • Staying up-to-date with product changes and benefits to provide accurate service.
  • Achieving and exceeding key performance metrics related to service delivery.

Competencies and Skills:

  • FOLLOWING INSTRUCTIONS AND PROCEDURES (Self-development).
  • ANALYSING (Managing Complexity).
  • LEARNING AND RESEARCHING (Nimble Learning).
  • PRESENTING AND COMMUNICATING INFORMATION (Communicating effectively).
  • DELIVERING RESULTS AND MEETING CUSTOMER EXPECTATIONS (Customer focus).
  • DECIDING AND INITIATING ACTION (Decision Quality).
  • WORKING WITH PEOPLE (Collaborating).

Knowledge, Skills, and Personal Attributes:

  • Time Management.
  • Verbal and written communication.
  • Working under pressure.
  • CUSTOMER CENTRIC.

Education and Experience:

  • MATRIC.
  • South African accredited Clinical Qualification.
  • At least 6 months working experience in a customer services or clinical environment.

Estimated Salary: R250,000 - R300,000 per annum, depending on location and experience.



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