Clinical Application Specialist
2 months ago
To generate referrals through strong relationships and sound product and service detailing to existing and potential referrers.
Key Responsibilities- Conduct patient assessments for referred patients needing HVP.
- Conducting product demonstrations and presentations to healthcare providers and end-users.
- Providing product and technical support and training to healthcare providers and end-users to ensure the safe and effective use of medical devices.
- Developing and maintaining relationships with customers, including hospitals, clinics, and other healthcare facilities to garner referrals.
- Providing feedback to product management / quality team on the features and performance of medical devices.
- Staying up-to-date with the latest developments in the medical device industry, including new products and technologies.
- Participating in trade shows and other industry events to promote medical devices and provide technical support to customers.
- Collaborating with sales and marketing teams to develop strategies for promoting and selling medical devices.
- Ensuring that all activities comply with regulations and ethical standards.
- Recording all actions and interactions accurately and timeously using the specified company mechanisms.
- Ensuring the safe keeping and control of all company owned assets and equipment entrusted to you.
- Essential: Grade 12
- Preferred: Bachelor's degree in a relevant field, such as biology, engineering, or healthcare
- Job specific in-service training to understand customer needs, and associated products
- Proficiency will be determined by both theory test results and practical assessments
- Periodic assessments and performance evaluations to assess ongoing competency
- 2-3 years of experience in sales, customer service, healthcare industry or technical support
- Knowledge of the sleep industry is favorable
- Previous experience with medical aid auths and claims process is preferable
- Proficiency in Microsoft Office suite
- Fluency in English and Afrikaans
- Strong written and verbal communication skills
- Drivers license code B (manual)
- Own reliable transport essential
- Ability to work well under pressure
- Willingness to be available after hours if necessary
- Display strong attention to detail
- Ability to multitask, prioritize and remain organized
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