Clinical Application Specialist

2 months ago


Durban, KwaZulu-Natal, South Africa Unique Personnel Ltd Full time
Job Purpose

To generate referrals through strong relationships and sound product and service detailing to existing and potential referrers.

Key Responsibilities
  • Conduct patient assessments for referred patients needing HVP.
  • Conducting product demonstrations and presentations to healthcare providers and end-users.
  • Providing product and technical support and training to healthcare providers and end-users to ensure the safe and effective use of medical devices.
  • Developing and maintaining relationships with customers, including hospitals, clinics, and other healthcare facilities to garner referrals.
  • Providing feedback to product management / quality team on the features and performance of medical devices.
  • Staying up-to-date with the latest developments in the medical device industry, including new products and technologies.
  • Participating in trade shows and other industry events to promote medical devices and provide technical support to customers.
  • Collaborating with sales and marketing teams to develop strategies for promoting and selling medical devices.
  • Ensuring that all activities comply with regulations and ethical standards.
  • Recording all actions and interactions accurately and timeously using the specified company mechanisms.
  • Ensuring the safe keeping and control of all company owned assets and equipment entrusted to you.
Qualifications and Competency Criteria
  • Essential: Grade 12
  • Preferred: Bachelor's degree in a relevant field, such as biology, engineering, or healthcare
  • Job specific in-service training to understand customer needs, and associated products
  • Proficiency will be determined by both theory test results and practical assessments
  • Periodic assessments and performance evaluations to assess ongoing competency
Experience and Skills
  • 2-3 years of experience in sales, customer service, healthcare industry or technical support
  • Knowledge of the sleep industry is favorable
  • Previous experience with medical aid auths and claims process is preferable
  • Proficiency in Microsoft Office suite
Key Competencies
  • Fluency in English and Afrikaans
  • Strong written and verbal communication skills
  • Drivers license code B (manual)
  • Own reliable transport essential
  • Ability to work well under pressure
  • Willingness to be available after hours if necessary
  • Display strong attention to detail
  • Ability to multitask, prioritize and remain organized


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