Clinical Service Support Specialist
1 week ago
We are seeking a highly skilled Clinical Service Support Specialist to join our team at Discovery Limited in Durban, KwaZulu-Natal.
About the RoleThis is an exciting opportunity for a motivated individual to deliver world-class service to our members, providers, and other stakeholders by resolving queries through various servicing channels.
Key Responsibilities- Confirm benefits according to established protocols and funding rules
- Accurately obtain and capture information to confirm correct funding
- Servicing key stakeholders telephonically and via other servicing channels until the query has been resolved
- Servicing stakeholders in a customer-centric way to ensure that we live by our service principles
- Stay up-to-date with product changes and benefits to ensure accurate servicing
- Continuously stay abreast of digital servicing tools within the business and ensure full understanding of their functionality
- Achieve and exceed key performance metrics relating to service delivery
- At least 6 months of working experience in a customer services or clinical environment
- Customer Service jobs
- Following instruction and procedures (Self-development)
- Analysing (Managing Complexity)
- Learning and Researching (Nimble Learning)
- Presenting and communicating information (Communicating effectively)
- Delivering results and meeting customer expectations (Customer focus)
- Deciding and initiating action (Decision Quality)
- Working with people (Collaborating)
R220,000 - R280,000 per annum
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