Clinical Service Support Specialist

1 week ago


Durban, KwaZulu-Natal, South Africa Discovery Limited Full time
Job Overview

We are seeking a highly skilled Clinical Service Support Specialist to join our team at Discovery Limited in Durban, KwaZulu-Natal.

About the Role

This is an exciting opportunity for a motivated individual to deliver world-class service to our members, providers, and other stakeholders by resolving queries through various servicing channels.

Key Responsibilities
  • Confirm benefits according to established protocols and funding rules
  • Accurately obtain and capture information to confirm correct funding
  • Servicing key stakeholders telephonically and via other servicing channels until the query has been resolved
  • Servicing stakeholders in a customer-centric way to ensure that we live by our service principles
  • Stay up-to-date with product changes and benefits to ensure accurate servicing
  • Continuously stay abreast of digital servicing tools within the business and ensure full understanding of their functionality
  • Achieve and exceed key performance metrics relating to service delivery
Requirements
  • At least 6 months of working experience in a customer services or clinical environment
  • Customer Service jobs
Competencies and Skills
  • Following instruction and procedures (Self-development)
  • Analysing (Managing Complexity)
  • Learning and Researching (Nimble Learning)
  • Presenting and communicating information (Communicating effectively)
  • Delivering results and meeting customer expectations (Customer focus)
  • Deciding and initiating action (Decision Quality)
  • Working with people (Collaborating)
Estimated Salary Range:

R220,000 - R280,000 per annum



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