Senior Operations Manager

3 weeks ago

Cape Town, Western Cape, South Africa Sanlam Group Full time
Job Title: Senior Operations Manager - Insurance Industry

We are seeking a highly skilled and experienced Senior Operations Manager to lead our insurance operations team in Western Cape. As a key member of our leadership team, you will be responsible for overseeing daily activities, driving accountability, and ensuring that our team delivers the highest level of service to stakeholders.

Key Responsibilities:

  • Assist the Manager with implementing, evaluating, and ensuring that the team's day-to-day output is in line with the servicing value proposition and supports the overall business strategy.
  • Drive accountability for the team to perform according to contracted performance areas and deliver the highest level of service to stakeholders.
  • Ensure daily control procedures are adhered to, and proactively identify and report on operational risks.
  • Continuously evaluate and report on process improvements to ensure effectiveness, efficiency, and risk management.
  • Mentor and coach team members, including coaching in effective query management and resolution.
  • Identify ways of promoting accuracy and maximizing productivity within the team.
  • Ensure effective communication with internal and external stakeholders.
  • Assist with the implementation of changes to existing products and processes as well as new products.
  • Maintain high levels of teamwork within the Operations team, different departments, and external parties to resolve client queries.
  • Evaluate problems regarding service issues and enquiries to determine their importance and urgency, perform investigations when necessary, and respond with an appropriate solution in a timely manner.
  • Respond in a professional, timely, and empathetic manner to both written and telephonic enquiries from internal and external clients.
  • BUILD AND MAINTAIN PROFESSIONAL RELATIONSHIPS WITH INTERMEDIARIES AS WELL AS OTHER INTERNAL AND EXTERNAL STAKEHOLDERS.
  • Have and maintain a technical understanding of all Glacier offerings and the ability to apply that understanding to daily outputs.
  • Identify training needs and talent within the team and assist with the implementation of effective training and development, both on-the-job and via external courses if applicable.
  • See to the overall well-being of the team and meet their needs and expectations where necessary.
  • Assist the Manager with performance reporting and data analysis.
  • Contribute to ad-hoc projects aimed at streamlining processes and helping ensure that it is successfully implemented within the wider team.

Requirements:

  • Relevant tertiary qualification (Commerce/Management Certificate/Degree/Diploma)
  • A minimum of 5 years' experience, 2 of which in a leadership role, within the LISP industry
  • Leadership training and proven leadership skills
  • Experience with process improvement methodologies
  • Strong analytical and problem-solving skills
  • Strong interpersonal and client relationship skills
  • Strong communication skills (both verbal and written)
  • Proven ability to work independently and proactively
  • Excel proficiency at an intermediate level will be to your advantage

Competencies:

  • Client focus
  • Cultivates innovation
  • Collaborates
  • Being resilient
  • Drive results
  • People management
  • Data analysis and interpretation
  • Problem solving and decision-making skill
  • Leadership and coaching skill
  • Analytical and conceptual thinking
  • Strong reasoning skills and an aptitude for problem-solving
  • Ability to plan, schedule, and organize in a systematic and effective manner

Attributes:

  • Positive, can-do attitude
  • Ability to work under pressure/flexibility
  • Honesty, integrity, and respect
  • Ownership and accountability
  • Ability to cooperate and thrive both within an independent and team environment
  • Self-starter with a growth mind-set

Salary Range: R800,000 - R1,200,000 per annum

This salary range is based on industry standards and takes into account the cost of living in Western Cape.

  • Agrimark Operations Limited

    4 weeks ago

    Cape Town, Western Cape, South Africa Agrimark Operations Limited Full time

    A comprehensive role is available for an experienced Workshop and Mechanisation Manager at Agrimark Operations Limited, a leading agricultural retail company with a presence in South Africa and Namibia.Reporting to the Operations Manager Mechanisation, the successful candidate will be responsible for planning and optimising workshop operations to achieve...

  • Senior Operations Manager

    1 month ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job OverviewWe are seeking a highly skilled Senior Operations Manager to lead our global travel operations team.

  • Retail Store Supervisor

    4 weeks ago

    Cape Town, Western Cape, South Africa Agrimark Operations Limited Full time

    Agrimark Operations Limited is a growth-focused business and subsidiary of KAL Group Ltd, listed on the Johannesburg Stock Exchange (JSE). We operate over 100 locations across South Africa and have a growing e-commerce presence. Our retail branches and specialist brands offer high-quality farming supplies, solutions, and a broad range of retail products to a...

  • Senior Operations Manager

    1 week ago

    Cape Town, Western Cape, South Africa Rory Mackie & Associates Full time

    Job Title: Senior Operations ManagerWe are seeking a highly skilled and experienced Senior Operations Manager to join our team at Rory Mackie & Associates. This is an exciting opportunity for a results-driven professional to lead the management of our operations functions.About the Role:Lead and direct support staff to ensure the consistent delivery of...

  • Senior Software Engineer

    4 weeks ago

    Cape Town, Western Cape, South Africa Agrimark Operations Limited Full time

    About Agrimark Operations LimitedAgrimark Operations Limited is a growth-focused business and subsidiary of KAL Group Ltd, proudly listed on the Johannesburg Stock Exchange (JSE). With over 100 locations across South Africa and a growing ecommerce presence, our retail branches and specialist brands offer high-quality farming supplies, solutions, and a broad...

  • Senior Sales Operations Manager

    1 month ago

    Cape Town, Western Cape, South Africa Tower Group Full time

    Overview:Tower Group is seeking an experienced Senior Sales Operations Manager to join their team. This role will be based in a regional location and will oversee the sales operations across various stores.Salary:$80,000 - $120,000 per annumAbout the Role:The Senior Sales Operations Manager will provide support to staff, train, develop and manage store...

  • Senior Financial Operations Manager

    2 months ago

    Cape Town, Western Cape, South Africa CA Financial Appointments Full time

    We are seeking a highly skilled Senior Financial Operations Manager to join our team at CA Financial Appointments. The successful candidate will be responsible for overseeing all aspects of financial operations and managing day-to-day accounting tasks.Key Responsibilities:Oversee financial operations and manage accounting staffHandle customer statements,...

  • Senior Operations Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Job OverviewWe are seeking a highly skilled Senior Operations Manager to join our team at West Coast Personnel. As a key member of our operations department, you will play a crucial role in supporting the company's growth and ensuring adherence to regulatory requirements.About YouTo be successful in this position, you will require a strong background in...

  • Senior Financial Operations Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Network Recruitment Full time

    Senior Financial Operations ManagerWe are seeking a highly skilled Senior Financial Operations Manager to join our team in Cape Town. This is an exciting opportunity for an experienced accountant looking to take on new challenges.Key Responsibilities:Manage financial operations, including accounting, budgeting, forecasting, and financial reporting.Oversee...

  • Senior Logistics Operations Manager

    1 month ago

    Cape Town, Western Cape, South Africa Service Solutions Full time

    **Job Title:** Senior Logistics Operations Manager**Company Overview:** At Service Solutions, we are a national leader in the truck rental and logistics industry. We are seeking a highly skilled and experienced Senior Logistics Operations Manager to join our team.**Estimated Salary:** $85,000 - $110,000 per annum (dependent on experience)**Job Description:...

  • Senior Financial Operations Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    **Job Title:** Senior Financial Operations ManagerWe are seeking a highly skilled and experienced Senior Financial Operations Manager to join our team at Communicate Recruitment. In this role, you will be responsible for leading the financial operations of our clients, ensuring efficient and effective management of financial processes.**About the Role:**As a...

  • Senior Financial Operations Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Proactive Recruitment Full time

    About the RoleWe are seeking an experienced Senior Financial Operations Manager to join our team at Proactive Recruitment. This is a challenging role that requires a highly skilled individual who can manage all finance-related processes, provide expert advice to the Senior Management Team, and drive business growth.Job ResponsibilitiesManage all aspects of...

  • Senior Operations Manager

    2 months ago

    Cape Town, Western Cape, South Africa Telebest Full time

    At Telebest, we are seeking a Senior Operations Manager to lead our Client Engagement department in Bellville, Cape Town.Requirements:Matric.RE Certificate.Short Term Insurance NQF level 4 Qualification.Degree or National Diploma (NQF 6) with attendance in Insurance Programmes (NQF 5).2+ years' team management experience in a call centre environment.Short...

  • Senior Financial Operations Manager

    2 months ago

    Cape Town, Western Cape, South Africa Conova Recruitment Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Financial Operations Manager to join our team at Conova Recruitment. As a key member of our finance department, you will be responsible for overseeing the daily financial operations, ensuring accuracy, efficiency, and compliance with all relevant regulations.

  • Senior Manager of Retail Operations

    1 month ago

    Cape Town, Western Cape, South Africa Rory Mackie & Associates Full time

    OverviewRory Mackie & Associates, a well-established asset management company, is seeking a highly skilled Senior Manager to join their dynamic and growing LISP within the Retail Operations Team.

  • Senior Sales Operations Manager

    4 days ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    We are seeking a seasoned Senior Sales Operations Manager to lead our sales technology initiatives and drive operational excellence at The Legends Agency in Camps Bay. This pivotal role will ensure that our sales processes are streamlined, efficient, and aligned with our business objectives.Key ResponsibilitiesFoster a collaborative environment that...

  • Senior Financial Operations Manager

    1 month ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    OverviewWest Coast Personnel is a dynamic company seeking a highly skilled Senior Financial Operations Manager to lead our finance department in Century City.

  • Senior Retail Operations Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    About the RoleWe are seeking a highly experienced Senior Retail Operations Manager to lead our store in Cape Town, South Africa. This is a full-time position that requires strong leadership and team management skills.

  • Agrimark Operations Limited Workshop and Equipment Supervisor Position

    1 month ago

    Cape Town, Western Cape, South Africa Agrimark Operations Limited Full time

    Company Overview">Agrimark Operations Limited is a growth-focused business and subsidiary of KAL Group Ltd, listed on the Johannesburg Stock Exchange (JSE). We operate across 100 locations in South Africa and have a growing ecommerce presence.">About Us">We offer high-quality farming supplies, solutions, and retail products to customers who share our passion...

  • Senior Sales and Operations Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa Fempower Full time

    About the RoleWe are seeking a highly skilled Senior Sales and Operations Manager to join our team at Fempower. This is an exciting opportunity to lead our sales department and drive business growth while overseeing the day-to-day operations of the team.Key Responsibilities:Sales Management: Develop and implement effective sales strategies to increase...