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IT Support Specialist
2 months ago
At HR Matters, we are seeking a skilled Desktop Support Technician to join our dynamic IT team.
Key Responsibilities:
- Network and Desktop Support: Diagnose and troubleshoot network and desktop issues to ensure smooth IT operations.
- IT Maintenance and Security: Perform regular backups, updates, and security tasks to protect our IT systems.
- Asset Management: Manage the asset register for IT devices, including installation, configuration, and maintenance.
- Helpdesk and Network Incidents: Visualize and resolve helpdesk and network incidents in a timely manner.
- Support and Maintenance: Provide support for plant IT needs, finance accounting software, and printers.
- Reporting and Compliance: Generate reports for the IT department and ensure compliance with company IT security rules.
Requirements:
- Education: FET Certificate in IT support or related field.
- Experience: Minimum of 3 years of experience in IT support.
- Skills: Knowledge of Networking, Operating Systems, MS Office, and Active Directory.
- Certifications: MCDST certification and CompTIA Security+ are advantages.
- Additional Skills: Basic PLC knowledge is a plus.
- Work Schedule: Ability to work shifts and overtime.