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IT Support Specialist

2 months ago

Durban, KwaZulu-Natal, South Africa HR Matters Full time
Job Title: Desktop Support Technician

At HR Matters, we are seeking a skilled Desktop Support Technician to join our dynamic IT team.

Key Responsibilities:

  • Network and Desktop Support: Diagnose and troubleshoot network and desktop issues to ensure smooth IT operations.
  • IT Maintenance and Security: Perform regular backups, updates, and security tasks to protect our IT systems.
  • Asset Management: Manage the asset register for IT devices, including installation, configuration, and maintenance.
  • Helpdesk and Network Incidents: Visualize and resolve helpdesk and network incidents in a timely manner.
  • Support and Maintenance: Provide support for plant IT needs, finance accounting software, and printers.
  • Reporting and Compliance: Generate reports for the IT department and ensure compliance with company IT security rules.

Requirements:

  • Education: FET Certificate in IT support or related field.
  • Experience: Minimum of 3 years of experience in IT support.
  • Skills: Knowledge of Networking, Operating Systems, MS Office, and Active Directory.
  • Certifications: MCDST certification and CompTIA Security+ are advantages.
  • Additional Skills: Basic PLC knowledge is a plus.
  • Work Schedule: Ability to work shifts and overtime.