Hotel Operations Director

2 months ago


Centurion, Gauteng, South Africa Immploy Recruitment Agency CC Full time
Hotel General Manager Job Description

We are seeking a highly skilled and experienced Hotel General Manager to lead our iconic landmark hotel in Durban. The successful candidate will be responsible for the overall management of the hotel, ensuring exceptional guest experiences and driving business growth.

Key Responsibilities:
  • Strategic Planning and Management: Develop and implement strategic plans to drive hotel performance and achieve business objectives.
  • Operational Oversight: Ensure seamless hotel operations, including front-of-house, back-of-house, and administrative functions.
  • Human Resource Management: Lead and manage a high-performing team, fostering a positive and inclusive work environment.
  • Guest Services: Deliver exceptional guest experiences, ensuring high levels of satisfaction and loyalty.
  • Sales and Marketing: Develop and execute effective sales and marketing strategies to drive revenue growth.
  • Financial Management: Manage hotel finances, including budgeting, forecasting, and cost control.
  • Compliance and Risk Management: Ensure compliance with regulatory requirements and mitigate risks to the hotel.
  • Community and Public Relations: Foster strong relationships with local communities and stakeholders, promoting the hotel's reputation and brand.
  • Innovation and Improvement: Drive innovation and continuous improvement, ensuring the hotel remains competitive and relevant.
  • Reporting and Communication: Provide regular reporting and updates to stakeholders, ensuring effective communication and transparency.
Requirements:
  • Degree or Diploma in Hotel Management: A recognized degree or diploma in hotel management or a related field.
  • Experience: Proven experience in managing budgets, revenue proposals, and forecasting results in a similar-sized property.
  • Knowledge: In-depth knowledge of the hotel/leisure/service sector and experience in managing an international hotel.


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