IT Support Specialist

3 weeks ago


Centurion, Gauteng, South Africa ARCS Full time

Key Responsibilities:

* Provide exceptional technical support to internal and external customers

* Manage and resolve technical issues in a timely and efficient manner

* Collaborate with cross-functional teams to ensure seamless service delivery

* Participate in continuous improvement initiatives to enhance service quality and efficiency

* Develop and maintain technical knowledge and skills to stay up-to-date with industry trends and technologies


Key Skills & Qualifications:

* Bachelor's degree in Computer Science, Information Technology, or related field

* 2-4 years of experience in a technical support role

* Proficiency in Microsoft Windows and Office 365 environments

* Strong understanding of networking concepts (TCP/IP, DNS, DHCP, etc.)

* Familiarity with remote support tools and helpdesk software


Other Requirements:

* Willingness to work flexible hours to support critical issues

* Ability to participate in standby support on a roster basis

* Valid driver's license and access to reliable transportation for on-site support


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