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Claims Process Improvement Lead

1 week ago

Rustenburg, North-West, South Africa Monash University Full time

About Us:

At Suncorp, we've been building futures and protecting what matters for over 100 years. We're committed to putting our purpose into action – focusing on customers, innovating, and driving performance. Our values guide us: Caring for others, doing the right thing, and showing courage.

Job Description:

As the Event Assessing Coordinator, you will be responsible for managing assessing workflows, providing essential support to Assessors, Repairers, and Customers, and ensuring operational efficiency. Your key areas of focus will include analyzing assessing data to inform business decisions, collaborating with leaders to report on Assessor SLA performance, and contributing to the overall success of claims handling during events.

Requirements:

  • Excellent Customer Service Skills: Deliver professional service to customers, Repairers, Assessors, Building Coordinators, and Stakeholders, adhering to industry standards of excellence.
  • Proactive Risk Management: Identify and mitigate potential risks, ensure compliance with internal policies, and report any suspicious activity.
  • Event Coordination: Assist in event response planning, support temporary staff, and actively contribute to the overall success of claims handling during events.