Enterprise Application Specialist
5 days ago
Job Overview
RMB is seeking an experienced Enterprise Application Specialist to join our team. As an essential member of our IT department, you will be responsible for providing second-level support for software applications and collaborating with development and IT teams to identify and fix bugs.
Key Responsibilities
- Provide second-level support for software applications, including troubleshooting and resolving application issues in a timely manner.
- Collaborate with development and IT teams to identify and fix bugs, ensuring minimal downtime caused by faulty applications incidents.
- Monitor application performance and implement improvements to enhance operational efficiency and cost-effectiveness.
- Document and maintain support procedures and knowledge base articles to facilitate knowledge sharing and improve service delivery.
- Assist with application upgrades and deployments, as well as first-level testing of system fixes prior to placement in production environment.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 4 years of experience as an Applications Support Analyst, preferably in a similar role.
- Strong problem-solving and analytical skills, with excellent communication and interpersonal skills.
- Knowledge of SQL, databases, and scripting languages, as well as familiarity with ITIL processes and best practices.
- Proven experience in application support or a similar role, with a strong track record of delivering exceptional service that exceeds customers' expectations.
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