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Strategic Business Manager

1 week ago

Centurion, Gauteng, South Africa Isilumko Staffing Full time
About the Role

This Senior Operations Manager position at Isilumko Staffing is ideal for a seasoned professional with expertise in business operations and strategic management.

Key Accountabilities
  • Operational Excellence:
    • Drive operational strategy and planning to achieve business objectives.
    • Implement and evaluate operational policies and procedures.
    • Manage data analytics to inform decision-making and drive customer satisfaction.
    • Collaborate with cross-functional teams to enhance business processes.
    • Conduct regular reviews and assessments to ensure compliance and operational efficiency.
    • Develop and implement process improvements to drive business growth.
  • Customer Focus:
    • Maintain high-quality customer relationships through effective communication and issue resolution.
    • Develop and implement customer-centric service models.
    • Collaborate with internal teams to meet client needs and exceed expectations.
    • Identify and pursue new business opportunities through networking and market research.
  • Performance Leadership:
    • Lead corporate strategy and annual performance planning initiatives.
    • Develop and implement performance metrics and monitoring frameworks.
    • Analyse performance data to inform decision-making and drive business improvement.
    • Communicate key performance insights to stakeholders and leadership teams.