Business Operations Director
1 day ago
About HR-Simplified (Pty) Ltd
At HR-Simplified, our dedication to supporting emerging businesses stems from our roots. Founded by sisters in 2010, our boutique firm brings over 70 years of combined expertise in business development, capital raising, and government funding access to the table.
We specialise in providing tailored advice and smooth facilitation for the capital raising process, utilising our extensive network of 41 reputable sources of funding based in South Africa.
We understand the importance of securing the right funding for your business, which is why we are committed to helping you access a range of options, including government grants and incentives, developmental loans, commercial loans, alternative loans, and private equity investors.
About the Role
The Business Operations Director is a key leadership role responsible for ensuring the seamless execution of our business operations and strategic initiatives. This role is designed to harmonise various departments—such as sales, marketing, operations, finance, and administration—ensuring the company achieves its business objectives.
As the Strategic Integration Specialist, you will work closely with the CEO equivalent to translate strategic vision into actionable steps and lead the team in operational excellence.
This flexible position requires strong leadership skills, as you will be evaluated not by hours worked but by achieving key outcomes, including operational efficiency, client satisfaction, and project delivery.
Responsibilities
Strategic Alignment and Execution
Collaborate with the CEO to turn high-level strategies into functional operational plans.
Ensure all departments work cohesively toward the company's overarching goals, from client acquisition to successful project delivery.
Oversee business processes, ensuring they are aligned with both strategic objectives and regulatory requirements.
Leadership and Team Integration
Lead, manage, and hold the leadership team accountable for achieving business commitments.
Foster cross-departmental collaboration (sales, marketing, operations, finance, etc.) to ensure seamless communication and alignment with business goals.
Mentor department heads to ensure their objectives are aligned with the company's long-term vision.
Operations Management
Develop and refine workflows to enhance operational efficiency and streamline project lifecycles.
Oversee the company's CRM, ERP, and operational systems for enhanced scalability and productivity.
Monitor key business performance metrics and make necessary adjustments to ensure success.
Financial Oversight and Risk Management
Work closely with the finance department to ensure budgetary compliance and financial objectives are met.
Regularly review and assess the company's financial performance, risk profiles, and service offerings.
Client and Stakeholder Management
Maintain strong relationships with key stakeholders, including clients, lenders, and investors.
Ensure high levels of client satisfaction by delivering efficient and transparent services.
Address any operational challenges that could impact client service or business growth.
Continuous Improvement and Innovation
Drive initiatives aimed at improving operational efficiency and customer satisfaction.
Stay current with industry trends and innovations to ensure the company remains competitive in the market.
Implement technological solutions that enhance business performance and operational effectiveness.
Job Requirements
Bachelor's degree in Business, Finance, Operations Management, or a related field (Master's degree preferred).
7+ years of experience in operations management, with a proven track record of leadership in a complex, professional services environment.
Familiarity with CRM, ERP systems, and operational platforms.
Strong leadership and team-building abilities.
Proficiency in project management, resource allocation, and business performance analysis.
Excellent problem-solving, communication, and decision-making skills.
$120,000 - $180,000 per annum, depending on experience.
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