Debt Counselor Position for Financial Wellness
1 week ago
We are a debt counseling company based in the Cape Town CBD focused on providing financial wellness solutions. Our vision is to guide clients from financial distress to financial wealth by utilizing a consultative sales approach, which involves conducting needs analyses and offering advice via telephone and face-to-face interactions. We are seeking to expand our VIP Sales Team.
Job Overview
- We are looking for a reliable, energetic, and passionate individual to join our fast-growing company and VIP sales team in the Cape Town CBD.
Key Responsibilities
- Contact customers who have expressed interest in our debt counselling services.
- Make outbound customer calls to promote our products.
- Update customer databases.
- Gather required documents to assess clients' over-indebtedness and determine their eligibility for debt counselling.
- Conduct consultations with qualifying customers over the phone.
- Verify budgets and debt commitments and agree on an interim debt repayment plan.
- Explain fees associated with debt counselling in detail.
- Explain the debt repayment plan and collection process to customers.
- Provide in-depth explanations of all aspects of debt review.
Requirements and Qualifications
- University or college diploma/certificate.
- Ability to communicate effectively with high-income clients.
- Computer skills, including MS Office and Google Docs.
- Experience in debt review and/or sales (even retail).
- Outbound sales experience is advantageous.
- Active listening skills.
- Able to handle objections.
- Exceptional communication skills (verbal and written).
- Ability to use intuition and analytical skills to achieve optimal results.
What We Offer
- A positive working environment.
- Achievable sales targets.
- Ongoing training and coaching from our General Manager, Call Centre Manager, and Team Leaders, who are experts in their field.
- Growth opportunities.
- Exposure to your field of interest.
- A competitive salary range of R250,000 - R350,000 per annum, depending on experience.
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