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VDI Stack Operations Specialist

2 months ago


Midrand, Gauteng, South Africa Liyema Consulting Full time
Job Description

We are seeking a highly skilled VDI Stack Operations Specialist to join our global team responsible for the development and operation of a digital workspace that includes the Virtual Device (VDI) product.

Key Responsibilities
  • Focus on worldwide delivery (Cloud & On-Premises) of virtual desktops, apps, and access infrastructure for internal and external partners.
  • Be involved in the maintenance and operation of a global digital workspace infrastructure for virtual devices.
  • Ensure that the infrastructure for VDI platforms runs smoothly.
  • Actively improve operational excellence, including automation and proactive monitoring approaches.
  • Collaborate with an international product team, external providers, vendors, and end-users.
  • Treat security as a top priority.
  • Work closely with stakeholders and development teams to improve VDI platform stability and availability.
  • Work on integration of new features and components with other IT teams.
Main Functions
  • Responsible for the operations and standardization of the enterprise VDI infrastructure, platform, and desktop components.
  • Verify, plan, and perform maintenance tasks in collaboration with other infrastructure teams.
  • Continuously work on improving operational stability.
  • Automate platform operations, troubleshooting, and maintenance topics.
  • Install, configure, maintain, and deploy virtual apps and desktop images.
  • Install, configure, and maintain RDSH servers (e.g., Windows Server, Windows Multisession).
  • Install, configure, and maintain published application presentation layers (e.g., XenApp & Citrix Workspace).
  • Perform application and server hardening (e.g., Ivanti).
  • Utilize application monitoring tools.
  • Plan and execute maintenance tasks (change management) and infrastructure lifecycle tasks (technical lifecycle, change management).
  • Resolve incident tickets and analyze and resolve problem tickets.
  • Troubleshoot infrastructure, network, and integration issues.
  • Apply ITIL processes (Incident, Change, and Problem Management).
What We Offer
  • Cutting-edge global IT system landscape and processes.
  • Flexible working arrangements (1960 hours in a 12-month period).
  • High work-life balance.
  • Remote and on-site work location flexibility.
  • Attractive vehicle promotions (buying or leasing options, terms and conditions apply).
  • Highly motivating, energetic, and fast-paced working environment.
  • Modern, state-of-the-art offices.
  • Dynamic global team collaboration.
  • Application of Agile Working Model Methodology.