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VDI Stack Operations Specialist
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We are seeking a highly skilled VDI Stack Operations Specialist to join our global team responsible for the development and operation of a digital workspace that includes the Virtual Device (VDI) product.
Key Responsibilities- Focus on worldwide delivery (Cloud & On-Premises) of virtual desktops, apps, and access infrastructure for internal and external partners.
- Be involved in the maintenance and operation of a global digital workspace infrastructure for virtual devices.
- Ensure that the infrastructure for VDI platforms runs smoothly.
- Actively improve operational excellence, including automation and proactive monitoring approaches.
- Collaborate with an international product team, external providers, vendors, and end-users.
- Treat security as a top priority.
- Work closely with stakeholders and development teams to improve VDI platform stability and availability.
- Work on integration of new features and components with other IT teams.
- Responsible for the operations and standardization of the enterprise VDI infrastructure, platform, and desktop components.
- Verify, plan, and perform maintenance tasks in collaboration with other infrastructure teams.
- Continuously work on improving operational stability.
- Automate platform operations, troubleshooting, and maintenance topics.
- Install, configure, maintain, and deploy virtual apps and desktop images.
- Install, configure, and maintain RDSH servers (e.g., Windows Server, Windows Multisession).
- Install, configure, and maintain published application presentation layers (e.g., XenApp & Citrix Workspace).
- Perform application and server hardening (e.g., Ivanti).
- Utilize application monitoring tools.
- Plan and execute maintenance tasks (change management) and infrastructure lifecycle tasks (technical lifecycle, change management).
- Resolve incident tickets and analyze and resolve problem tickets.
- Troubleshoot infrastructure, network, and integration issues.
- Apply ITIL processes (Incident, Change, and Problem Management).
- Cutting-edge global IT system landscape and processes.
- Flexible working arrangements (1960 hours in a 12-month period).
- High work-life balance.
- Remote and on-site work location flexibility.
- Attractive vehicle promotions (buying or leasing options, terms and conditions apply).
- Highly motivating, energetic, and fast-paced working environment.
- Modern, state-of-the-art offices.
- Dynamic global team collaboration.
- Application of Agile Working Model Methodology.