Account Development Specialist

3 weeks ago


Cape Town, Western Cape, South Africa Progessive International Full time

At Progressive International, we are seeking an exceptional Account Development Specialist to join our team. This role plays a critical part in driving business growth and maintaining strong client relationships.

About the Role

The successful candidate will be responsible for providing top-notch customer service to our client base through internal sales operators, sales reps, and merchandisers. They will represent the company professionally and conduct sales account reviews to ensure clients are satisfied with their products and services.

Main Responsibilities
  • Provide exceptional customer service through effective communication and relationship-building with clients.
  • Represent the company professionally in all interactions with clients.
  • Conduct regular sales account reviews to identify opportunities for growth and improvement.
  • Alert the sales team to potential sales opportunities within key clients.
  • Keep clients informed about new products, promotions, and services offered by the company.
  • Collaborate with internal sales operators, sales reps, and merchandisers to plan and execute strategies for building strong client relationships.
  • Monitor and report on key performance indicators (KPIs) for internal sales operators, sales reps, and merchandisers.
  • Work closely with other department managers to enhance quality, service, and delivery to clients.
  • Escalate and resolve any areas of concern raised by clients.
Requirements
  • A matric certificate (Grade 12)
  • Excellent leadership and management skills
  • Excellent written and verbal communication skills
  • Strong computer skills
  • Presentation skills
  • Excellent organizational and time management skills
  • A clear criminal record
  • Strong customer service skills
Benefits

This is a full-time position offering a competitive salary range of $60,000 - $80,000 per annum, depending on experience. The ideal candidate should have a strong understanding of sales principles, excellent communication skills, and the ability to work effectively in a team environment.



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