Product Training Officer

2 weeks ago


Airport City, South Africa Edge Personnel Full time

Job Title: Product Training Officer - Technical Support Specialist

Job Summary:

We are seeking a highly skilled Product Training Officer to join our team at Edge Personnel. As a Product Training Officer, you will be responsible for providing technical support and training to customers on our products, ensuring they are able to optimize their use and get the most out of our equipment.

Key Responsibilities:

  • Assist customers on hand-wrap applications to optimize their use of our equipment
  • Visit customers and report findings to the Sales Director
  • Assist Agents/Distributors in securing new customers
  • Focus on trouble shooting and problem resolution to ensure continuous improvements
  • Attend to administration tasks such as faxing, filing, photocopying, and spreadsheets
  • Recordkeeping and basic sales reporting
  • Waste management administration
  • Conduct induction training for all staff
  • Maintain and update training matrices and records
  • Coordinate and schedule training sessions weekly
  • Assess learner progress and update records
  • Ensure that training solutions are proactive and support the internal training needs
  • Schedule training sessions in alignment with the company's Training Plan
  • Confirm participant attendance for training sessions
  • Maintain training registers
  • Prepare agendas and meeting materials

Requirements:

  • Matric
  • Certificate/Diploma will be advantageous
  • Knowledge of BRCGS requirements to prevent any risk of contamination or non-conformances
  • Computer literate in MS Office (Word, Excel, Outlook) and Pastel
  • Must have a code 08 driver's license to travel as needed

Skills:

  • Excellent command of both English and Afrikaans, both written and spoken
  • Strong interpersonal and organizational skills
  • Ability to perform well under pressure
  • Outstanding grooming and presentation
  • Impeccable discretion and diplomacy
  • Excellent public relations skills
  • Proficient in computer skills, particularly with Microsoft Office applications
  • Strong administrative skills
  • Excellent telephonic communication abilities
  • Ability to work independently and as part of a team
  • Excellent time management skills


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