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Fintech Technical Support Specialist
1 week ago
- Key Responsibilities:
- Provide advanced technical support for API integration, troubleshooting, and transaction processing issues.
- Detailed analysis and resolution of integration problems between our client's platform and merchant systems.
- Platform monitoring and identification of issues related to transaction failures, system performance, or engineering escalations.
- Collaboration with internal teams to escalate complex issues and drive timely resolutions.
- Support and guidance to internal teams as the escalation point for unresolved technical issues.