Quality Assurance Specialist
2 months ago
The Quality Assurance Specialist at CallForce is responsible for ensuring the highest level of customer satisfaction through effective quality monitoring and analysis. This role involves assessing the quality of call center performance, identifying areas for improvement, and implementing strategies to enhance the overall customer experience.
Key responsibilities include:
- Designing and implementing quality monitoring formats and standards
- Performing call monitoring and analyzing trend data to inform site management decisions
- Compiling and tracking performance metrics at the team and individual level
- Monitoring customer care email responses and providing actionable feedback
- Participating in customer and client listening programs to identify needs and expectations
- Providing data-driven insights to internal support groups
- Facilitating call calibration sessions for call center staff
- Preparing and analyzing quality reports for management review
Requirements:
- 2-3 years experience in a similar role
- Excellent verbal, written, and interpersonal communication skills
- Outstanding customer service skills and dedication to providing exceptional customer care
- Self-motivation and ability to work independently
- Focus on quality and customer satisfaction
- Exceptional listening and analytical skills
- Solid time management skills
- Ability to effectively deal with people at all levels
- Creative problem-solving and writing skills
- Ability to multitask and work in a fast-paced team environment
-
Quality Assurance Specialist
5 days ago
Durban, KwaZulu-Natal, South Africa W&RSETA Full timeJob Title: Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team at W&RSETA. This role will be responsible for ensuring the highest standards of quality in our operations.
-
Quality Assurance Specialist
1 month ago
Durban, KwaZulu-Natal, South Africa Abantu Staffing Solutions Full timeJob Title: Quality Assurance SpecialistJob Summary:We are seeking a Quality Assurance Specialist to join our team at Abantu Staffing Solutions. As a Quality Assurance Specialist, you will be responsible for monitoring the plant's quality activities and maintaining the product, process, quality, and systems to agreed standards through facilitation of...
-
Quality Assurance Specialist
2 months ago
Durban, KwaZulu-Natal, South Africa Dante Personnel Full timeWe are seeking a highly skilled Quality Assurance Specialist to join our team at Dante Personnel Mpumalanga. The ideal candidate will have a degree in Engineering, Quality Management or a related field, and a minimum of 3 years of experience in a quality engineering role. Strong problem analysis and solving methods, as well as a good understanding of quality...
-
Quality Assurance Specialist
1 month ago
Durban, KwaZulu-Natal, South Africa Fouche & Co Recruitment Full timeQuality Assurance SpecialistAt Fouche & Co Recruitment, we are seeking a skilled Quality Assurance Specialist to join our team. This role is responsible for ensuring the highest quality products are produced by overseeing daily quality control processes, managing inspection reports, and maintaining standards throughout the production cycle. Key...
-
Quality Assurance Specialist
1 month ago
Durban, KwaZulu-Natal, South Africa Abantu Staffing Solutions Full timeJob Title: Quality Assurance SpecialistAt Abantu Staffing Solutions, we are seeking a highly skilled Quality Assurance Specialist to join our team. The ideal candidate will have a strong background in quality management and a proven track record of implementing process improvements in a manufacturing environment.Develop and implement quality management...
-
Quality Assurance Specialist
2 months ago
Durban, KwaZulu-Natal, South Africa Abantu Staffing Solutions Full timeJob Title: Quality Assurance SpecialistJob Summary: We are seeking a Quality Assurance Specialist to join our team at Abantu Staffing Solutions. The successful candidate will be responsible for monitoring the plant's quality activities and maintaining the product, process, quality, and systems to agreed standards.Key Responsibilities:Facilitate improvements...
-
Quality Assurance Specialist
1 month ago
Durban, KwaZulu-Natal, South Africa Stratogo Full timeJob Title: Quality Assurance SpecialistDescription:Stratogo is seeking a highly skilled Quality Assurance Specialist to join our team. In this role, you will be responsible for auditing incoming stock at our DC, conducting quality audits at local suppliers, and confirming the fit of all stock purchases. You will also be responsible for initial onsite trouble...
-
Quality Assurance Specialist
2 weeks ago
Durban, KwaZulu-Natal, South Africa Top Recruitment (Pty) Ltd Full timeJob Title: Quality Assurance SpecialistTop Recruitment (Pty) Ltd is seeking an experienced SHEQ Manager to join our team. As a key member of our organization, you will be responsible for ensuring the highest standards of quality and safety in our operations.About the Role:Develop and implement quality assurance procedures to ensure compliance with regulatory...
-
Quality Assurance Specialist
1 month ago
Durban, KwaZulu-Natal, South Africa HR Matters Full timeOur ideal candidate will be a self-motivated Quality Assurance Specialist who can spearhead our quality efforts and ensure we meet the highest industry standards.In this role, you will be responsible for developing and implementing quality procedures, coordinating with suppliers to set up corrective action processes, and maintaining and improving product...
-
Quality Assurance Specialist
1 month ago
Durban, KwaZulu-Natal, South Africa Bluff Personnel Full timeMain Responsibilities:As a Quality Assurance Specialist at Bluff Personnel, you will be responsible for performing daily quality tests and audits, ensuring compliance with quality control standards.You will also be responsible for training team members to ensure awareness and conformity with quality standards.Additionally, you will be responsible for...
-
Field Quality Assurance Specialist
3 weeks ago
Durban, KwaZulu-Natal, South Africa SGS Full timeJob SummaryThis is a challenging opportunity for a Field Quality Assurance Specialist to join our team at SGS. The successful candidate will be responsible for ensuring the quality and efficiency of our services.
-
Senior Quality Assurance Specialist
3 weeks ago
Durban, KwaZulu-Natal, South Africa CallForce Full timeAbout CallForceCallForce is a dynamic and innovative company that offers a challenging work environment for talented individuals. We are seeking a highly skilled Senior Quality Assurance Specialist to join our team.Job SummaryWe offer a competitive salary of $60,000 - $80,000 per year, depending on experience, to lead the development and implementation of...
-
Coal Quality Assurance Specialist
4 days ago
Durban, KwaZulu-Natal, South Africa Oza Holdings Full timeJob Title:C Coal Quality Assurance SpecialistAbout the RoleWe are seeking a skilled Coal Quality Assurance Specialist to join our team at Oza Holdings.Key ResponsibilitiesCritical Coal Grade Monitoring: Continuously monitor coal quality throughout the mining process, ensuring extracted coal meets required specifications.Sampling and Testing: Oversee coal...
-
Laboratory Quality Assurance Specialist
3 weeks ago
Durban, KwaZulu-Natal, South Africa Vocation Staffing Solutions Pty Ltd Full timeJob OverviewVocation Staffing Solutions Pty Ltd is seeking a skilled Laboratory Quality Assurance Specialist to join our team in Durban. As a key member of our manufacturing industry, you will play a crucial role in ensuring the quality and integrity of our products.
-
Senior Quality Assurance Specialist
1 month ago
Durban, KwaZulu-Natal, South Africa CarePoint365 Full timeCarePoint365 is seeking a highly skilled Senior Quality Assurance Specialist to ensure the highest quality standards for our software products.The ideal candidate will have at least 5 years of experience in software quality assurance and will be responsible for developing test strategies, executing comprehensive test plans, and identifying potential issues...
-
Hlabahlosile Quality Assurance Specialist
1 month ago
Durban, KwaZulu-Natal, South Africa Hlabahlosile Full timeJob Summary:Hlabahlosile seeks a highly motivated Quality Assurance Specialist to join our team. As a key member of our quality department, you will be responsible for ensuring the highest standards of quality in our products and services.Key Responsibilities:• Interpret and apply external quality standards to ensure compliance with IATF16949 and...
-
Quality Assurance Specialist Durban
1 month ago
Durban, KwaZulu-Natal, South Africa Hlabahlosile Full timeJob Title: Quality Assurance Specialist DurbanJob Summary: We are seeking a highly skilled Quality Assurance Specialist to join our team at Hlabahlosile in Durban. The ideal candidate will have a strong background in quality management and excellent problem-solving skills.Key Responsibilities:Develop and implement quality management systems to ensure...
-
Senior Quality Assurance Specialist
2 weeks ago
Durban, KwaZulu-Natal, South Africa Fouche & Co Recruitment Full timeAbout Us">Fouche & Co Recruitment is a leading recruitment agency specializing in placing top talent in various industries. We are committed to delivering exceptional results and building long-lasting relationships with our clients.Job Summary">We are seeking a highly skilled Senior Quality Assurance Specialist to join our team. As a key member of our...
-
Quality Assurance Specialist
3 weeks ago
Durban, KwaZulu-Natal, South Africa Tower Group Full timeAbout the RoleWe are seeking a skilled Quality Assurance Specialist to join our team at Tower Group. As a key member of our production team, you will play a critical role in ensuring the highest standards of quality in all aspects of our manufacturing process.The successful candidate will be responsible for overseeing daily quality activities, conducting...
-
Quality Assurance Specialist
1 month ago
Durban, KwaZulu-Natal, South Africa Pronel Personnel Full timePurpose of the job: We are seeking a Quality Assurance Specialist to perform product measurements according to Metrology requirements and principles.Key Responsibilities:Measure components prior to assembly, analyse trial products during development, and inspect finished goods.Record and analyse the results to decide whether to certify or reject specific...