Debtors Collection Specialist Position

1 month ago


Cape Town, Western Cape, South Africa CoetzeeHR Consultants Full time

We are seeking a highly skilled Debtors Collection Specialist to join our team at CoetzeeHR Consultants. This is an exciting opportunity for someone with expertise in managing debtor accounts and ensuring the timely collection of outstanding debts.

Key Responsibilities:

  • Evaluate and process invoices accurately and efficiently, adhering to company policies.
  • Proactively communicate with clients regarding outstanding debts via phone and email, negotiating payment terms and conditions as needed.
  • Maintain strong relationships with customers while effectively managing their accounts.
  • Respond promptly to customer queries, providing resolutions and resolving any issues.
  • Ensure timely settlement of accounts according to agreed payment terms.
  • Analyze and reconcile accounts to ensure accuracy and compliance.
  • Strategically manage the debtor's book to optimize cash flow and minimize losses.
  • Provide exceptional customer service that aligns with our company's brand and culture.

Requirements:

  • Matric certification (essential)
  • Experience in retail debtors management (non-negotiable)
  • Proficiency in accounting software, preferably SAGE or Xero
  • A minimum of 10 years' experience in debtor control (non-negotiable)
  • Previous experience in account management within FMCG, Retail, or Wholesale & distribution industries
  • Proven negotiation and objection handling skills

Desired Qualities:

  • Articulate and professional communication
  • Exceptional customer service skills and attention to detail
  • Negotiation and objection handling skills
  • High execution of KPIs
  • Strong investigation and problem-solving skills
  • Highly engaging and positive energy

The successful candidate will report to the Finance Department, requiring a mature and professional approach. The estimated salary for this position is R240K per annum, based on industry standards and the location.



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