Air Services Centre Ambassador

3 weeks ago


Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

pThisroleisforpassionate,enthusiasticandfriendlyguestexperienceindividualswhoenjoybeingpartofadynamicteam,learningnewskills,andakeendesiretomakeadifferencewhilecontributingtothefutureofastart-upbrand./ppJobDescription:/pulliBookallaspectsoftheguestjourneyincludingbutnotlimitedtoJourneys(cruiseitineraries),Destinations(shore)experiences,hotelsandwithaspecialfocusonreservingandmanagingguestairtransportation./liliProvidebestinclassluxuryservicetoourTravelAdvisorsandtointernationalguests,hostingthemviaphone,Videocalls,e-mail,chat/liliSupporttheGlobalSalesOrganisationbybuildingstrongrelationshipswithourTravelAdvisorandGuestcommunity./liliBeanexpertandreferenceintheuseofourtechnologysystems,SalesforceandVersonixSeawaretodeliverpersonalisedguestexperiences./liliProvidefeedbackonthequalityandefficiencyofcustomersupportprocessesandbeabletosuggestenhancements/li/ulpJobRequirements:/pulliMinimumof1yearsofexperienceinacontactcenterideallywithintravelorluxuryhospitalityandafocusonbookingandmanagingairservices;/liliHospitalitymindset–understandsthediligenceandcommunicationskillsneededtodealwithluxury,internationaltravelers/liliFluentinoralandwrittenEnglish,anyotherlanguageisaplus/liliConfidentspeakingonthephone/videocalls,representingthebrand/liliexcellentlisteningandproblemsolvingskills/liliCulturallysensitivetoclientsfromdifferentcountries/liliComfortableusingITsystemsonadailybasis(knowledgeofVersonixSeawareandSalesForceanadvantage)/liliWillingtoworkfulltimeonshiftingschedules,includingweekendstosupportglobalmarketsandtime-zones./li/ul



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