Trade Operations Director

18 hours ago


Richards Bay, KwaZulu-Natal, South Africa The Recruitment Council Full time
Job Description

At The Recruitment Council, we are seeking a highly skilled and experienced Trade Operations Director to join our team. This is a fantastic opportunity for a talented professional to take on a challenging role and make a significant impact in the banking industry.

The estimated salary for this position is $120,000 per year. Located in a major city, this role requires a strong understanding of sales operations and management principles.

About the Role:

  • Manage the sales force within a defined regional territory
  • Responsible for managing sales operations, meeting targets, and managing the sales team in the region
  • Support the bank's drive to deliver a multi-channel distribution capability to its customers
  • Provide supervision to subordinates

Responsibilities:

Sales Targets
  • Support the bank's drive to a more diversified customer, channel, and product capability
  • Support and drive the implementation of the branch component of the bank's strategy
  • Ensure the region meets assigned targets in all product categories
  • Develop region-specific plans to ensure customer growth and retention as well as revenue growth
Manage Productivity
  • Capacity Planning: Ensure branches have adequate skilled staff of the right calibre to deliver on customer service and sales expectations
  • Planning and Scheduling of Work/Activity: Manage scheduling requirements within the branches in terms of contribution and targets of all products
  • Productivity Control: Monitor and review productivity progress against deadline targets and output levers
  • Quality Control: Ensure that all productivity and in-branch processes result in producing high-quality deals and customer satisfaction
  • Branch Profitability: Optimise branch profitability taking into account local market potential and customer needs
Manage Operational Performance
  • Develop and implement operational improvements
  • Ensure non-value-added activity that negatively impacts the customer is reduced and eliminated in all operational processes
  • Influence, manage & embed change journeys to meet current business requirements
  • Implement operational improvement processes to reduce risk, minimise costs, and improve operational performance
  • Develop a high-performance team and step-change initiatives required to deliver a step-change in the following aspects of the business: Sales performance of new and existing products, Operational risk and compliance, Branch profitability, Productivity levers, Customer service, Product diversification
  • Operational excellence: Right first time - Doing things right for the customer High Productivity
Manage the Human Resource
  • Recruitment & Employment: Ensure all recruitment and employment is carried out in accordance with company procedure and in compliance with current employment law
  • Staff Training & Development: Establish goals and objectives for self and team and implement them accordingly to help support/improve job performance (experience, ability & competence)
  • Monitor and manage KPIs: Achieve the Area Targets relating to Service, Customer Growth, Sales, Staff Engagement, Learning & Development, Personal Development, Costs, Fais, Risk and Compliance
  • Performance Management & Staff Appraisals: Monitor, review, and address employee underperformance, maintaining appropriate records in accordance with company procedures
  • Discipline & Grievance Procedures: Monitor, review, and address employee underperformance, liaise with the HR representative, and maintain appropriate records in accordance with company procedures as required


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