Trade Operations Director
18 hours ago
At The Recruitment Council, we are seeking a highly skilled and experienced Trade Operations Director to join our team. This is a fantastic opportunity for a talented professional to take on a challenging role and make a significant impact in the banking industry.
The estimated salary for this position is $120,000 per year. Located in a major city, this role requires a strong understanding of sales operations and management principles.
About the Role:
- Manage the sales force within a defined regional territory
- Responsible for managing sales operations, meeting targets, and managing the sales team in the region
- Support the bank's drive to deliver a multi-channel distribution capability to its customers
- Provide supervision to subordinates
Responsibilities:
Sales Targets- Support the bank's drive to a more diversified customer, channel, and product capability
- Support and drive the implementation of the branch component of the bank's strategy
- Ensure the region meets assigned targets in all product categories
- Develop region-specific plans to ensure customer growth and retention as well as revenue growth
- Capacity Planning: Ensure branches have adequate skilled staff of the right calibre to deliver on customer service and sales expectations
- Planning and Scheduling of Work/Activity: Manage scheduling requirements within the branches in terms of contribution and targets of all products
- Productivity Control: Monitor and review productivity progress against deadline targets and output levers
- Quality Control: Ensure that all productivity and in-branch processes result in producing high-quality deals and customer satisfaction
- Branch Profitability: Optimise branch profitability taking into account local market potential and customer needs
- Develop and implement operational improvements
- Ensure non-value-added activity that negatively impacts the customer is reduced and eliminated in all operational processes
- Influence, manage & embed change journeys to meet current business requirements
- Implement operational improvement processes to reduce risk, minimise costs, and improve operational performance
- Develop a high-performance team and step-change initiatives required to deliver a step-change in the following aspects of the business: Sales performance of new and existing products, Operational risk and compliance, Branch profitability, Productivity levers, Customer service, Product diversification
- Operational excellence: Right first time - Doing things right for the customer High Productivity
- Recruitment & Employment: Ensure all recruitment and employment is carried out in accordance with company procedure and in compliance with current employment law
- Staff Training & Development: Establish goals and objectives for self and team and implement them accordingly to help support/improve job performance (experience, ability & competence)
- Monitor and manage KPIs: Achieve the Area Targets relating to Service, Customer Growth, Sales, Staff Engagement, Learning & Development, Personal Development, Costs, Fais, Risk and Compliance
- Performance Management & Staff Appraisals: Monitor, review, and address employee underperformance, maintaining appropriate records in accordance with company procedures
- Discipline & Grievance Procedures: Monitor, review, and address employee underperformance, liaise with the HR representative, and maintain appropriate records in accordance with company procedures as required
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