Restaurant Operations Director

3 weeks ago


Richards Bay, KwaZulu-Natal, South Africa Armstrong Appointments Full time

Armstrong Appointments is seeking a highly experienced and successful QSR (Quick Service Restaurant) Manager to drive sales growth, implement systems and internal controls, and conduct store audits to ensure operational excellence.

Main Job Functions:

  • Investigate and ensure individual product profitability
  • Finding of innovative solutions to address critical elements
  • Attending ad-hoc requests from the CEO
  • Work closely with other Divisionals and CEO on a daily basis
  • Communication with external parties eg. service providers, customers etc.

Key Responsibilities:

  • Drive customer excellence, facilities management, HR management, financial management, Informational management, risk management
  • Sales/marketing and time management
  • High visibility leadership and management
  • Daily store audits with weekly and monthly feedback to managers
  • Regular restaurant visits
  • Period and quarterly store audit routine
  • Attend operations meetings and communicate with managers
  • Build and align and develop team according to company goals
  • Manage the local store marketing done by the managers
  • Handle suppliers where necessary
  • Handle escalated customer complaints
  • Head office inspections to ensure store is running operationally
  • Following disciplinary procedures and chairing inquiries (presiding officer)
  • Ensure that stores are profitable

We estimate the salary for this position to be around R450,000 - R600,000 per annum, depending on experience.

Requirements:

  • Advanced computer literacy, MS Office, Excel & G Suite (Essential)
  • Experience in planning & resource management
  • Experience in cost and risk management
  • Experience knowledge in procurement best practices
  • Experience in loss control
  • Experience in staff management
  • Matric/Diploma with 2-5 years experience as a manager - Fast Food Franchise managing multiple stores at the same time
  • Valid driver's license
  • Ability to travel extensively

Candidates should possess:

  • Management & leadership skills
  • Reliability
  • Strategic thinker
  • Analytical skills with excellent attention to detail
  • Problem-solving skills
  • Ability to implement systems and plans
  • Sound communication skills
  • Advance excel/sheet skills
  • Deadline and outcome-driven
  • Strong communication skills, both written and verbal
  • Work well within a team and independently
  • Handle pressure and strict deadlines
  • Multi-store management
  • Stock control
  • Maintenance control


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