Sales and Merchandising Representative

21 hours ago


Cape Town, Western Cape, South Africa Managed People Solutions Full time
Job Opportunity

Meridian Wine Merchants, a dynamic company with Managed People Solutions, is seeking an ambitious Sales and Merchandising Representative to join our team in the Cape Town region. The ideal candidate will be passionate about the wine industry, possess exceptional communication skills, and thrive in a fast-paced sales environment.

Responsibilities
  • Effectively execute call procedures according to standardized operating procedures (SOPs) on pre, during, and post-call protocols.
  • Implement sales strategies at retail outlets, adhering to SOPs and customer interaction guidelines.
  • Maintain accuracy of all wines listed on local wine lists as per wine list database SOPs.
  • Manage stock allocation based on Regional Sales Manager (RSM) requirements and stock allocation reports.
  • Submit expense reports on time, following established SOPs.
  • Log interactions with customers on handheld devices, meeting RSM and SOP requirements.
  • Execute new product introductions, vintage changes, and upliftment procedures as per SOPs.
  • Pursue client trade visits, adhering to RSM requirements and SOPs.
  • Deliver customer satisfaction through effective call cycle management.
  • Plan and prioritize calls, demonstrating ability to manage competing demands.
  • Assist new customers in opening accounts, following SOP on new accounts.
  • Record and address customer complaints, queries, and feedback, adhering to communication SOPs and contact grids.
  • Identify and execute promotional opportunities aligned with customer needs and promotional SOPs.
  • Recognize training needs of customers and implement training plans.
  • Familiarize yourself with sales strategy and personal sales targets by customer and brand, delivering results.
  • Adhere to dress code (smart casual) as per SOPs.
  • Take care of company assets, including cars, laptops, and handheld devices, following SOPs.
Qualifications and Experience

We seek candidates with:

  • Diploma in Sales, Marketing, Hospitality Management, or Food and Beverage Management (beneficial).
  • 2-3 years of sales and merchandising experience in a related FMCG environment or liquor industry.
  • Certificate in Wine Course (CWA).
  • Valid driver's license.

Please ensure you meet the minimum requirements before applying. If you do not receive feedback within two weeks after the closing date, consider your application unsuccessful.



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