Dining Room Lead

17 hours ago


Cape Town, Western Cape, South Africa Crew Life at Sea Full time
Job Description

We are seeking an experienced and skilled Maitre'd to oversee the daily operations of our dining room on board 'Crew Life at Sea' cruise ships.

Responsibilities:
  • Manage the waitstaff, assign tables, and ensure smooth service throughout meal times.
  • Train, supervise, and evaluate the performance of the waitstaff to maintain high standards of service and professionalism.
  • Monitor and maintain the inventory of dining room supplies, including china, glassware, and silverware.
  • Coordinate with the kitchen team to ensure timely and accurate delivery of food orders.
  • Interact with guests to ensure a positive dining experience and handle any guest concerns or complaints in a professional and efficient manner.
  • Collaborate with other departments, such as the bar and entertainment teams, to ensure a seamless guest experience.
  • Assist in creating and implementing menus and special dining events to enhance the guest experience.
  • Maintain a clean and safe dining environment by adhering to all safety and sanitation standards.
  • Oversee the billing process and ensure accurate and timely delivery of guest checks.
Requirements:
  • Minimum of 3 years of experience as a Maitre'd in a high-volume restaurant or cruise ship setting.
  • Excellent leadership and communication skills.
  • Strong organizational and time-management abilities.
  • Ability to work well under pressure and handle multiple tasks simultaneously.
  • Extensive knowledge of food and beverage service techniques and etiquette.
  • Proficiency in Microsoft Office and restaurant management software.
  • Fluent in English, both written and verbal.
  • Able to work flexible hours, including evenings, weekends, and holidays.
  • Must pass a pre-employment medical examination and background check.

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