Social Media Experience Manager

2 days ago


Cape Town, Western Cape, South Africa Callforce Direct Full time

About the Role:

We are seeking an experienced Social Media Experience Manager to join our dynamic team at Callforce Direct. As a key member of our social media community, you will play a vital role in driving engagement and connection with our clients' target audiences.

Your primary goal will be to develop and implement content strategies that meet and exceed our clients' expectations. You will be responsible for managing editorial content, engaging with the public, and monitoring conversations across various social media channels (Facebook, Twitter, LinkedIn).

Responsibilities:

  • Develop and implement content strategies to drive engagement and connection
  • Manage content implementation and community engagement
  • Foster creativity and thought leadership
  • Build internal and external relationships
  • Understand client business and requirements
  • Identify areas for team growth and improvement
  • Moderate social platforms and engage with communities
  • Monitor industry trends and technologies
  • Respond to customer inquiries via online chat and messaging
  • Provide product/service information and assistance
  • Maintain professionalism and excellent customer service
  • Document customer interactions
  • Meet/exceed performance targets
  • Stay updated on product knowledge and company policies

Requirements:

  • Matric qualification
  • Excellent written communication skills
  • Strong problem-solving and logical thinking
  • Computer proficiency and chat/messaging platform familiarity
  • Multitasking and adaptability
  • Customer-focused attitude (empathy, patience)
  • Flexibility (evenings, weekends, holidays)
  • Team player with strong interpersonal skills

Salary: R 220,000 - R 280,000 per annum



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