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Customer Experience Specialist

1 week ago


Umhlanga, KwaZulu-Natal, South Africa Synergycontactcentre Full time

At Synergycontactcentre, we are seeking a highly motivated individual to join our team as a Customer Experience Specialist.

Job Overview

We provide outsourced contact centre solutions and specialize in customer life cycle management. Our people-oriented business creates a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business.

Key Responsibilities

  1. Deliver excellent customer experience and drive new acquisitions.
  2. Target and revenue driven.
  3. Increase upsells and cross-sells.
  4. Improve customer retention by providing an exceptional customer experience.
  5. Enhance sales processes and activities.
  6. Increase outreach to qualified leads and reduce time wasted on unqualified leads.

Requirements

  1. Grade 11 or Matric qualification.
  2. Minimum of 1 year mobile UK/Broadband experience.
  3. Clear criminal record.
  4. No ITC Listing.

Essential Competencies

  1. Product Knowledge.
  2. Solutions Oriented.
  3. Negotiating Skills.
  4. Relationship Building.
  5. Emotional Intelligence.