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Customer Experience Specialist
1 week ago
At Synergycontactcentre, we are seeking a highly motivated individual to join our team as a Customer Experience Specialist.
Job Overview
We provide outsourced contact centre solutions and specialize in customer life cycle management. Our people-oriented business creates a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business.
Key Responsibilities
- Deliver excellent customer experience and drive new acquisitions.
- Target and revenue driven.
- Increase upsells and cross-sells.
- Improve customer retention by providing an exceptional customer experience.
- Enhance sales processes and activities.
- Increase outreach to qualified leads and reduce time wasted on unqualified leads.
Requirements
- Grade 11 or Matric qualification.
- Minimum of 1 year mobile UK/Broadband experience.
- Clear criminal record.
- No ITC Listing.
Essential Competencies
- Product Knowledge.
- Solutions Oriented.
- Negotiating Skills.
- Relationship Building.
- Emotional Intelligence.
